Sales Assistant - Paris

Golden Goose Group; Paris; Sur place; EUR 28 000 - 40 000; Plein temps

Résumé du poste

Golden Goose in Paris is seeking a Sales Assistant (Style Maker) to introduce clients to the Golden world by crafting personalised total looks and reflecting the brand's heritage. You will deliver exceptional service and foster enduring relationships within our Golden family.

Fluency in French and English is required, with 1–3 years in luxury retail and strong selling abilities. The role emphasizes omnichannel interactions and maintaining brand standards in-store.

Qualifications

• Fluency in French and English.
• 1–3 years of relevant luxury retail experience.
• Strong selling techniques and customer focus.
• Ability to monitor industry trends and local market.

Responsabilités

• Assist customers in expressing their personality and building complete looks.
• Provide product insights and upsell/cross-sell opportunities.
• Cultivate customer relationships with omnichannel engagement and personalized offers.
• Contribute to store presentation and visual standards.
• Assist with opening/closing, inventory, and GDPR and health & safety compliance.
• Utilize Golden App, Sales Force, Xstore and Stealth to enhance engagement.

Connaissances

Fluent French & English

Customer service

Sales techniques

Team player

Description du poste

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality thru their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in French and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Paris

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.