SAINT LAURENT CDI EMEA Client Service Ambassador H / F

Yves Saint Laurent SAS; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise de mode avant-gardiste recherche un Ambassadeur du Service Client passionné pour rejoindre son équipe dynamique. Dans ce rôle, vous serez le point de contact principal pour nos clients, assurant une expérience client exceptionnelle à travers divers canaux de communication. Vous aurez l'opportunité de promouvoir l'image de la marque tout en cultivant des relations solides avec les clients et les magasins. Si vous êtes enthousiaste à l'idée de travailler dans un environnement stimulant et que vous avez un sens aigu du service client, cette position pourrait être la vôtre. Rejoignez-nous pour faire partie d'une équipe qui valorise l'innovation et la satisfaction client.

Qualifications

• Passion pour la marque et l'industrie de la mode.
• Excellentes compétences en service client et communication.
• Capacité à travailler sous pression et à résoudre des problèmes.

Responsabilités

• Accompagner les clients tout au long de leur parcours d'achat.
• Gérer les demandes des clients par téléphone, email et chat.
• Développer des relations solides avec les clients et les magasins.

Connaissances

Service à la clientèle

Compétences en communication

Compétences organisationnelles

Résolution de problèmes

Capacité à travailler en équipe

Flexibilité de l'horaire

Multitâche

Compétences en écoute

Formation

Expérience antérieure dans la vente au détail ou le service

Outils

Outils en ligne

Description du poste

As part of the Client Service team, your mission is to accompany our clients throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention.

As Client Service Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice throughout all channels (E-Business, Retail, Franchises, and Wholesale) and interactions with our clients.

You will foster strong relationships with stores to ensure an overall positive client experience.

You will be a key contact for escalations, deliver appropriate solutions while strengthening the relationship with our clients.

You will communicate customer insights and feedback to the relevant departments to ensure the feedback is being actioned on.

You will manage several channels of communication (telephone, email, and chat) keeping in mind your personal targets as well as our team KPIs.

You will develop the omnichannel sales through the distant sales tools.

MISSIONS

He / she will be responsible for:

BRAND IMAGE

• Assisting in the development of a seamless omni-channel experience ensuring consistency, quality and reactivity for all clients in collaboration with our HQ and the EMEA leadership team.
• Mastering Brand policies and procedures and ensure compliance throughout all channels and interactions.
• Acting as brand ambassador.

OPERATIONS / PROCESS

• Handling client inquiries, complaints and service for ysl.com as well as our stores and manage after sales requests.
• Ensuring an exceptional and personalized Client Experience by telephone, live-chat and email.
• Following-up and liaising with other departments to meet Client requests.
• Escalating incidents as appropriate.
• Meeting individual and team KPIs.
• Capturing accurate client data.

CLIENT / BUSINESS DEVELOPMENT

• Developing the business and client base by cultivating a strong client relationship with trust and open and interactive communication.
• Sharing client feedback with the appropriate departments to improve processes, services, quality, etc.

PROFILE

• Enthusiasm for the Brand and the Fashion Industry.
• Client oriented with an excellent sense of service quality (go the extra mile spirit).
• Strong listening skills with a positive mindset.
• Excellent written and verbal skills in Italian / Spanish / English / French.
• Excellent organizational skills.
• At ease with online tools and openness to new technologies.
• Team player.
• Fast learner.
• Problem solver - ability to multitask.
• Resistance to stress.
• Schedule flexibility.
• Previous experience in store retail sales or service industry appreciated.

Job Type

Regular

Start Date

2024-05-01

Schedule

Full time

Organization

Yves Saint Laurent SAS

Saint Client Service • Paris – 22 Rue Vernet