SAINT LAURENT CDI EMEA Client Service Ambassador H/F

TN France; Paris; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Ein etabliertes Unternehmen in der Modebranche sucht einen Client Service Ambassador, um die Kunden während ihrer gesamten Kaufreise zu begleiten. In dieser spannenden Rolle fördern Sie die Markenwerte, bieten qualitativ hochwertige Beratung und sorgen für eine positive Kundenerfahrung über alle Kommunikationskanäle. Sie werden ein Schlüsselkontakt für Eskalationen sein und eng mit verschiedenen Abteilungen zusammenarbeiten, um sicherzustellen, dass Kundenfeedback effektiv umgesetzt wird. Wenn Sie eine Leidenschaft für Mode und Kundenservice haben, könnte diese Position genau das Richtige für Sie sein.

Qualifications

• Enthusiasmus für die Marke und die Modebranche.
• Exzellente schriftliche und mündliche Fähigkeiten in mehreren Sprachen.

Responsabilités

• Begleitung der Kunden während des gesamten Kaufprozesses.
• Sicherstellung einer außergewöhnlichen und personalisierten Kundenerfahrung.
• Entwicklung starker Kundenbeziehungen durch offene Kommunikation.

Connaissances

Kundenorientierung

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Problemlösungsfähigkeiten

Multitasking

Flexibilität

Teamarbeit

Sprachen: Italienisch, Spanisch, Englisch, Französisch

Description du poste

Social network you want to login/join with:

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Client:

Yves Saint Laurent SAS

Location:

Paris, France

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

1fc5a9fd34d6

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Description

ROLE

As part of the Client Service team, your mission is to accompany our clients throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention.

As Client Service Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice throughout all channels ( E-Business, Retail, Franchises and Wholesale) and interactions with our clients.

You will foster strong relationships with stores to ensure an overall positive client experience.

You will be a key contact for escalations, deliver appropriate solutions while strengthening the relationship with our clients.

You will communicate customer insights and feedback to the relevant departments to ensure the feedback is being actioned on.

You will manage several channels of communication (telephone, email, and chat) keeping in mind your personal targets as well as our team KPIs.

You will develop the omnichannel sales through the distant sales tools.

MISSIONS

He/she will be responsible for :

BRAND IMAGE

• Assisting in the development of a seamless omni-channel experience ensuring consistency, quality and reactivity for all clients in collaboration with our HQ and the EMEA leadership team
• Mastering Brand policies and procedures and ensure compliance throughout all channels and interactions
• Acting as brand ambassador

OPERATIONS/ PROCESS

• Handling client inquiries, complaints and service for ysl.com as well as our stores and manage after sales requests
• Ensuring an exceptional and personalized Client Experience by telephone, live-chat and email
• Following-up and liaising with other departments to meet Client requests.
• Escalating incidents as appropriate
• Meeting individual and team KPIs
• Capturing accurate client data

CLIENT/BUSINESS DEVELOPMENT

• Developing the business and client base by cultivating a strong client relationship with trust and open and interactive communication.
• Sharing client feedback with the appropriate departments to improve processes, services, quality, etc.

PROFILE

• Enthusiasm for the Brand and the Fashion Industry
• Client oriented with an excellent sense of service quality (go the extra mile spirit)
• Strong listening skills with a positive mind set.
• Excellent written and verbal skills in Italian/Spanish/English/French
• Excellent organizational skills
• At ease with online tools and openness to new technologies
• Team player
• Fast learner
• Problem solver-ability to multitask.
• Resistance to stress
• Schedule flexibility
• Previous experience in store retail sales or service industry appreciated