SAINT LAURENT CDI EMEA Client Service Ambassador H/F

Yves Saint Laurent SAS; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise leader dans l'industrie de la mode recherche un Client Service Ambassador pour rejoindre son équipe à Paris. Le candidat idéal apportera une passion pour la marque et des compétences en service client à travers des interactions personnalisées. En tant qu'ambassadeur de la marque, vous serez responsable de la satisfaction client et de la création d'une expérience client positive. Si vous souhaitez évoluer dans un environnement dynamique et stimulant, cette opportunité est idéale.

Qualifications

• Passion pour la marque et l'industrie de la mode.
• Expérience antérieure dans la vente au détail ou le service client est un plus.
• Compétences organisationnelles excellentes.

Responsabilités

• Accompagner les clients tout au long de leur parcours d'achat.
• Gérer les requêtes et les plaintes des clients via divers canaux.
• Développer des ventes omnicanales.

Connaissances

Orientation client

Service de qualité

Compétences en écoute

Résistance au stress

Flexibilité

Outils

Outils en ligne

Description du poste

Job Description

ROLE

As part of the Client Service team, your mission is to accompany our clients throughout the full purchase journey (from discovery to after-sales) and maintain a high level of customer satisfaction and retention.

As Client Service Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice across all channels (E-Business, Retail, Franchises, and Wholesale) and interactions with our clients.

You will foster strong relationships with stores to ensure an overall positive client experience.

You will be a key contact for escalations, delivering appropriate solutions while strengthening client relationships.

You will communicate customer insights and feedback to relevant departments to ensure action is taken.

You will manage multiple communication channels (telephone, email, chat), meeting personal and team KPIs.

You will develop omnichannel sales through remote sales tools.

MISSIONS

He/she will be responsible for:

BRAND IMAGE

• Assisting in developing a seamless omnichannel experience, ensuring consistency, quality, and reactivity across all client interactions in collaboration with HQ and the EMEA leadership team.
• Mastering brand policies and procedures and ensuring compliance across all channels.
• Acting as a brand ambassador.

OPERATIONS/PROCESS

• Handling client inquiries, complaints, and service requests for ysl.com and our stores, including after-sales requests.
• Ensuring an exceptional and personalized client experience via telephone, live chat, and email.
• Following up and liaising with other departments to meet client requests.
• Escalating incidents as appropriate.
• Meeting individual and team KPIs.
• Capturing accurate client data.

CLIENT/BUSINESS DEVELOPMENT

• Growing the business and client base by cultivating strong, trust-based relationships with clients.
• Sharing client feedback with relevant departments to improve processes, services, and quality.

PROFILE

• Enthusiasm for the brand and the fashion industry.
• Client-oriented with a strong service quality mindset (go the extra mile).
• Strong listening skills with a positive attitude.
• Excellent written and verbal skills in Italian, Spanish, English, and French.
• Excellent organizational skills.
• Comfortable with online tools and open to new technologies.
• Team player.
• Fast learner.
• Problem solver with multitasking abilities.
• Resistant to stress.
• Flexible schedule.
• Previous experience in retail sales or service industry is a plus.