ROUTE & CUSTOMER SERVICE MANAGER (VENDING, MARKETS, COFFEE SERVICES) - ARDEN, NC

Compass Group; Grand Est; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated individual to join their team. This role involves ensuring client satisfaction through effective management, site visits, and compliance with standards. You will assist in grand openings and develop strategies to enhance customer retention and profitability. If you are passionate about providing world-class service and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values dedication and innovation, transforming the food service industry together.

Prestations

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Flexible Spending Accounts (FSAs)

Medical, Dental, Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Qualifications

• 3 years of driving experience required.
• 1-2 years' experience in customer service or related fields.

Responsabilités

• Responsible for site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards.

Connaissances

Management and Leadership

Client-facing Customer Service

Time Management

Ability to Adjust to Changing Circumstances

Proficiency in Excel

Proficiency in Microsoft Office

Formation

Bachelor's Degree

Two-year College Degree or Equivalent Experience

Description du poste

Canteen

• Schedule: Monday - Friday
• Requirement: Management and Leadership background, client-facing customer service, time management, ability to adjust to changing circumstances, proficiency in Excel and Microsoft Office

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Our solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Key Responsibilities:

1. Responsible for site visits and client retention
2. Assist branches with grand openings
3. Ensure compliance with local and national account standards; review corporate compliance reporting
4. Develop and implement action plans to improve SSS/control V-9 (food waste, o/s, etc)
5. Create an account-level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
6. Coordinate efforts to improve customer retention and client experience at the point of sale
7. Build retail pricing opportunities, encourage repeat sales (Best Practices), and introduce new products to increase revenue
8. Drive compliance to merchandising standards
9. Assess performance by location through audit reports (Quarterly District Evaluations)
10. Perform Route Driver duties when needed, including driving a company vehicle to deliver products, render services, and maintain vending equipment

Preferred Qualifications:

• Bachelor's degree preferred; two-year college degree or equivalent experience acceptable
• 3 years of driving experience required
• Valid Non-CDL Class C driver's license and good driving record
• 1-2 years' experience in customer service or related fields
• Route management, retail, and merchandising experience preferred
• Ability to operate or willingness to learn material handling equipment
• Food & beverage experience
• Excellent communication skills
• Ability to travel to client sites
• Passion for providing world-class service
• Ability to lift 50 lbs regularly

Benefits

Associates at Canteen are offered many benefits, including:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity Insurance, Legal Services, Auto and Home Program)

Full-time positions additionally include:

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Additional paid/unpaid time off benefits may be available depending on location and law. Click here for more info on additional benefits in Maryland, Washington State, or remote roles.

About Compass Group

Achieving leadership in the foodservice industry, Compass Group is an equal opportunity employer. We are committed to fair treatment regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected class.

Qualified candidates must perform essential functions satisfactorily with or without accommodation. This job post is not exhaustive; responsibilities and requirements may change based on business needs. Applications are accepted continuously.

Canteen maintains a drug-free workplace.

Req ID: 1402695