Room Service Head Waiter/Head Waitress (Chef de Rang) - Trianon Palace

Hilton Worldwide, Inc.; Paris, Versailles; Sur place; EUR 25 000 - 40 000; Plein temps

Résumé du poste

An established industry player is seeking a Room Service Head Waiter/Waitress to join their dynamic team at a prestigious hotel in Paris. This role involves ensuring exceptional guest experiences through attentive service and strong customer relationships. You'll lead a team, manage service delivery, and uphold high standards of hygiene and safety. With a commitment to employee well-being, the hotel offers a warm, family-like atmosphere and numerous benefits, including health insurance and career development opportunities. If you're passionate about hospitality and looking to grow in a supportive environment, this is the perfect opportunity for you.

Prestations

Two consecutive days off

Free parking or 50% reimbursement of public transport

Health insurance covered at 78%

Complimentary hot beverages

Uniform provided and laundered

Recognition programs

Discounted rates for Hilton hotels

Access to e-learning platforms

Career development opportunities

Family-oriented atmosphere

Qualifications

• At least 1 year of experience in the restaurant industry.
• Bilingual in French and English with strong interpersonal skills.

Responsabilités

• Ensure customer satisfaction and provide personalized service.
• Organize and oversee the work of commis waiters and interns.
• Maintain hygiene standards and a clean work environment.

Connaissances

Customer Service

Bilingual (French and English)

Interpersonal Skills

Attention to Detail

Formation

Experience as Head Waiter/Waitress

Description du poste

Job Description

Job Number:

Room Service Head Waiter/Head Waitress (Chef de Rang) - Trianon Palace (

Job Number:

HOT0BKT2 )

Work Locations

Work Locations

: Trianon Palace Versailles, A Waldorf Astoria Hotel 1, boulevard de la Reine Versailles - Paris 78000

Located on the edge of the Château de Versailles Park, nestled in a true haven of greenery, the Waldorf Astoria Versailles – Trianon Palace offers guests 199 rooms and suites within the Trianon Palace*** and its Pavilion****;
a brasserie restaurant "La Véranda" and its Bar Gallery; a Michelin-starred fine dining restaurant "Gordon Ramsay"; event spaces and conference centers;
as well as a fitness center and the luxurious Guerlain Spa.**

We are looking for aRoom Service Head Waiter/Head Waitress (Chef de Rang) to join our Room Service team.

Position available on a permanent contract (CDI)
39 hours/week – Morning shift 6:00 am to 2:20 pm // Evening shift 3:40 pm to 11:00 pm // Day shift 8:00 am to 4:20 pm

Your Responsibilities

Customer Relations

Ensure customer satisfaction,

Offer a warm, personalized welcome to guests,

Provide attentive service tailored to each guest’s needs,

Listen carefully to guest feedback and follow up as needed,

Build strong relationships with guests, advise them, and encourage loyalty,

Highlight and promote the restaurant’s offerings.

Technical Skills / Service Delivery

Actively participate in service (morning, day, or evening shifts),

Organize and oversee the work of commis waiters, apprentices, and interns,

Master the menu and product offerings,

Ensure and verify:

The setup of the service area and back of house,

The cleaning and tidying of the service area and back of house after service.

Obtain updated information before each service regarding dish compositions and any menu changes,

Adapt work organization, pace, and guest interaction depending on service volume and clientele type,

Ensure proper care and maintenance of equipment provided.

Proactively suggest and advise guests on the available services,

Pay close attention to and respect guest requests,

Help to grow revenue in your department,

Contribute to guest loyalty through the quality of service provided.

Management

Actively work toward achieving departmental goals by:

Following hotel procedures and internal controls,

Increasing sales.

Follow billing and payment procedures,

Help to manage dishware and small equipment carefully, avoiding breakage,

Participate in inventory counts.

Hygiene / Health and Safety / Environment

Maintain a clean work environment and ensure food safety by strictly following daily HACCP hygiene standards,

Comply with all equipment usage and safety instructions.

Profile

You have at least 1 year of experience as a Head Waiter/Head Waitress (Chef de Rang) in the restaurant industry,

You are bilingual in French and English,

You have excellent interpersonal skills with both clients and colleagues,

You have a strong attention to detail and a passion for perfection,

Authorization to work in France is required,

Please check your commute before applying.

JOIN US!

Joining Waldorf Astoria Versailles means working in an exceptional setting, in a warm and family-like atmosphere.
It also means becoming part of the Hilton family, whose vision, passed down by Conrad Hilton, is "to fill the earth with the light and warmth of hospitality" by delivering exceptional experiences to every guest, every time.

Hilton Group was ranked #1 in France in the World’s Best Workplaces ranking.

"Dear candidates, we sincerely thank you for your interest in our estate.
Please know that we are eager to meet you and look forward to welcoming you into the wonderful team of the Waldorf Astoria Versailles."

BENEFITS

Two consecutive days off,

Overtime properly tracked, compensated with time off or pay (under conditions),

Free parking or 50% reimbursement of the Pass Navigo public transport card,

Various bonuses: profit-sharing, year-end bonus, seniority bonus, referral bonus, and sales bonus for some positions,

Health insurance covered at 78% for individuals and 100% for disability insurance,

Complimentary hot beverages / access to a staff restaurant and Foodles connected fridges with employer participation,

Uniform provided and laundered by the hotel / lockers available,

Active CSR Committee (Corporate Social Responsibility),

Regular events and a family-oriented and supportive atmosphere,

Recognition programs.

Exclusive Hilton employee benefits:

Discounted rates for stays in Hilton hotels worldwide (for you, your friends, and your family),

Access to e-learning platforms across all fields, along with in-house training,

Clear career development opportunities within the Hilton Group.

Visit our company page: Waldorf Astoria Versailles - Trianon Palace on LinkedIn