RETAIL PROCESS & PRACTICE MANAGER H/F

Groupe SEB; Écully; Hybride; EUR 50 000 - 80 000; Plein temps

Résumé du poste

Un leader international dans le secteur de la vente au détail recrute un Manager en Processus de Vente au Détail à Écully. Le candidat idéal aura une expérience significative en gestion de processus, une solide connaissance du retail et des compétences en gestion de projet, avec une aptitude à travailler dans un environnement hybride. Le poste implique la définition de meilleures pratiques et l’optimisation des opérations de vente au détail pour favoriser la croissance. Les valeurs du groupe incluent une forte orientation vers l'innovation et le respect des personnes, avec de nombreux avantages et promotions internes.

Prestations

Télétravail

Promotions internes

Prime de performance

Participation aux bénéfices

Engagement pour l'innovation durable

Qualifications

• 5+ années d'expérience en opérations de vente au détail ou gestion de processus.
• Compétences avancées en analyse de données et Excel.
• Proficient en gestion de projets dans des environnements Agile.

Responsabilités

• Définir et optimiser les processus de vente au détail au niveau du groupe.
• Gérer les modifications de processus et superviser les introductions.
• Développer et suivre les indicateurs de performance des pratiques.

Connaissances

Gestion de projet

Analyse de données

Communication

Résolution de problèmes

Agile

Formation

Bac +5 en commerce, gestion de la vente au détail ou domaine similaire

Outils

Excel

JIRA

Asana

Description du poste

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RETAIL PROCESS & PRACTICE MANAGER H/F, Écully

Client: Groupe SEB

Location: Écully, France

Job Category: Other

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EU work permit required: Yes

Job Reference: 0ab24453569f

Job Views: 3

Posted: 24.06.2025

Job Description:

• City: Ecully
• Working place (LinkedIn): #Hybrid

Join our Retail team!

With the acceleration of store openings worldwide and the ongoing digitalization of our stores, including the deployment of a new retail system, we are enhancing our omnichannel processes to improve customer experience and drive growth.

What we will accomplish together:

Contribute to the identification of Retail best practices and maximize their translation into standards.

Contribute to our development:

Define and optimize Retail Practice and processes at the Group level to develop profitable store networks. Lead improvement, adoption, and translation into tools and solutions.

Process:

• Crystalize retail practice standards and define objectives for the Group
• Organize adoption across market teams & enablers (involvement, communication, training)
• Drive performance with visibility of practice indicators

Continuous improvement:

• Process Development and Optimization: Define, document, and optimize retail processes for efficiency and customer focus
• Change Management: Oversee process introductions and modifications
• Define process requirements for solutions and enablers
• Support Business Process Owner and co-Lead practice roadmap
• CRM Activity: Prioritize and lead retail use case definitions
• Deploy and maximize usage organization-wide

Omnichannel:

• Define processes to capture and serve omnichannel consumers
• Define enabler requirements
• Track development and adoption by markets

Qualifications:

• Bachelor’s or master’s in business, Retail Management, or related field with 5+ years of experience, including retail operations or process management
• Expert-level Excel and advanced data analytics skills
• Experience managing IT projects with Agile, Scrum, or Kanban methodologies
• Proficiency in project management tools like JIRA and Asana
• Understanding of CRM strategies and technical components
• Excellent communication and interpersonal skills
• Problem-solving mindset and proactive issue resolution
• Fluent in English and French

Let's meet:

• Initial discussion with Laurent ADAST, Transformation & Project Director and recruitment team
• Follow-up with a meeting with the Commercial Performance Director

Join a French International Group driven by values such as entrepreneurial drive, passion for innovation, professionalism, group spirit, and respect for people, with commitments to citizenship and sustainable innovation. Benefits include internal promotion, teleworking, bonuses, profit-sharing, and more. Discover Campus SEB's video!