Retail Dining Supervisor (1177)

Northern Valley Indian Health; Lapugnoy; Sur place; USD 32 000; Plein temps

Résumé du poste

A large public university is seeking a Food Court/Snack Bar Supervisor to oversee dining operations. The role involves managing staff, ensuring food safety, and providing excellent customer service. Minimum qualifications include a high school diploma and experience in fast food. This is a 9-month position, ideal for someone seeking an engaging environment with students.

Prestations

Robust benefits package

Competitive hourly wage

Qualifications

• One year of experience in fast-food procedures or closely related experience.
• Ability to maintain simple account records and forms.
• Possession of a valid Food Handler Training Certification preferred.

Responsabilités

• Oversee customer service in the dining area to ensure satisfaction.
• Maintain food preparation standards and hygiene practices.
• Train and supervise employees during assigned shifts.

Connaissances

Customer Service

Food Safety Knowledge

Time Management

Active Listening

Formation

High school diploma or equivalent

Description du poste

Find your Career at Northern Illinois University!

Link to Department Website or Custom Search Page

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

Overview

With approximately 16,000 students, Northern Illinois University ( NIU ) is one of the largest public universities in the state of Illinois. NIU strives to improve outcomes for all students by identifying and removing barriers that disproportionately hinder the academic achievement and student experience of historically and currently underserved populations. We commit to proactively meeting the changing needs of students, faculty, and staff. NIU’s geographical reach extends beyond its main DeKalb campus (65 miles west of downtown Chicago, 60 miles from the O’Hare International Airport, and 40 miles west of Naperville – a booming community with one of the best school systems in the nation) to satellite campuses in Naperville, Chicago and abroad as well as to students online.

The department of Campus Dining handles all things dining on campus. From residential meal plans to event catering, we provide nutritional food for students, faculty, staff and guests. We manage over a dozen eating establishments at NIU including residence hall dining, restaurants and coffee shops at the student center, and the Cafe in Barsema Hall. We employ the students and professionals who work in our restaurants and cafes.

Position Summary

9-month position (Aug 16-May 15); actual start and end dates may vary based on academic calendar

Employees at this level supervise and participate in the work of a group of employees engaged in a snack bar/sundry operation. They work under general supervision of the Food Service Manager for Retail and the Director of Retail Operations.

Essential Duties and Responsibilities

Customer Service – 25%

• Promotes quality customer service; Focus on speed, courtesy, and accuracy of service.
• Continually interacts with customers in dining area to evaluate satisfaction levels.

Food Safety – 25%

• Oversees and ensures food preparation and sanitary standards are maintained in food preparation and in the food prep, services areas, and Front of House areas.
• Assists with food preparation and serving of food and beverages as staffing and business dictates.

Training – 20%

• Trains, supervises, and evaluates employees on assigned shifts.

Administrative – 15%

• Establishes and maintains simple account records, manages cash handling processes, and completes daily cash deposits.
• Assists with operating POS register as staffing and business dictates.

Development & Planning – 5%

• Assists in planning, development, pricing, and rollout of new franchise directives (i.e. merchandising, menu items, etc.).

Inventory – 5%

• Requisitions supplies from vendors and storerooms.
• Assists in the inventory process of venue.

Other Related Duties – 5%

• Performs other related duties as assigned.

Minimum Required Qualifications (Civil Service)

• High school diploma or equivalent.
• One (1) year (12 months) of work experience in fast-food procedures (such as gained as a Food Court/Snack Bar Attendant ) or closely related experience.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

• Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Coordination – Adjusting actions in relation to others’ actions.
• Speaking – Talking to others to convey information effectively.
• Time Management – Managing one’s own time and the time of others.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas verbally so others will understand.
• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Training and Teaching Others – Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Communicating with Supervisors, Peers, or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members.
• Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Ability to maintain simple account records and forms.
• Ability to make accurate and rapid calculations in the transfer of products and cash.

Specialty Factors (Civil Service)

None

Preferred Qualifications (Civil Service)

• Two (2) years of experience in food service.
• Possession of a valid Illinois Department of Public Health, Food Handler Training Certification (from an American National Standards Institute ( ANSI ) accredited trainer).

Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
• The employee frequently is required to taste or smell.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, and crouch.
• The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, and depth perception.
• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.
• The employee is frequently exposed to wet/or humid conditions.

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date

Anticipated Appointment Start Date 08/16/2025

Anticipated Appointment End Date

Percent of Staff Year

Percent of Staff Year 0.75

Standard Hours Per Week 37.50

Working Hours

Working Hours Varies based on department needs, includes nights and weekends.

Salary $31,633.88/Annually (based on a 9-month contract); NIU offers a robust benefits package.

Hourly or Semi-monthly Pay Rate/Range

Hourly or Semi-monthly Pay Rate/Range $21.63/hourly

Earn Type

Earn Type Hourly

Application Procedure

Application Procedure

Application Procedure

Required Procedures

• Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.
  • If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.
• After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
• Please monitor your e-mail for further information regarding your application. Emails will be generated from [e-mail] and [e-mail] . Please add these emails to your address book to ensure timely delivery of any future communication.
• Applicants must be a current citizen or resident of the State of Illinois to move forward in the hiring process.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant’s/employee’s education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver’s license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.
• Click on Food Court/Snack Bar Supervisor for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
  • Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:


Ethics and Compliance Officer, Title IX Coordinator
Health Services Building Room 230
[e-mail]
815-753-5560

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action and Equal Opportunity ( AAEO ) at [e-mail] .

• Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
• Transcripts (unofficial with official required at hire)
• Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you currently a citizen or resident of the State of Illinois?
  • Yes
  • No
• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * Have you attached all transcripts to support the degrees you are submitting for consideration?
  • Yes
  • No
• * If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
  • Yes
  • No
  • Not Applicable
• * Select the answer that best describes your work experience following safety regulations while preparing meals and cooking (grilling, frying, and/or deep-frying) food items and planning the disposal and utilization of left-over foods; coordinating the display of and serving of foods, including special/unique cuisines entrees, food garnishing, seafood, meats, vegetables, and dessert dishes; packaging batches of convenience food items for sale (such as hamburgers, pizzas, sandwiches, chicken) or to be kept warm until sold.
  • No work experience directly related to the job function described.
  • My work experience relevant to the job function as described was performed under guidance.
  • My work experience relevant to the job function as described was performed independently.
• * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response.)

  (Open Ended Question)

• * Select the answer that best describes your work experience performing recipe construction, recipe sizing, planning and coordinating meals, measuring, weighing, and combining ingredients for quantity preparation of food.
  • No work experience directly related to the job function described.
  • My work experience relevant to the job function as described was performed under guidance.
  • My work experience relevant to the job function as described was performed independently.
• * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response.)

  (Open Ended Question)

• * Select the answer that best describes your work experience performing sanitary activities of work areas (such as scouring, cleaning, and sanitizing countertops, table tops and chairs, kitchen equipment, and/or fixtures); kitchen serving areas, and/or storerooms (i.e., sweeping and mopping the area, assisting dish/pot room staff, removing garbage/trash from unit to approved disposal containers); ensuring maintenance of proper food preparation and sanitary standards are followed including within the refrigerators.
  • No work experience directly related to the job function described.
  • My work experience relevant to the job function as described was performed under guidance.
  • My work experience relevant to the job function as described was performed independently.
• * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response.)

  (Open Ended Question)

• * Select the answer that best describes your work experience accurately processing information requisitioning supplies from storeroom and vendors; checking incoming orders against proper forms; maintaining inventory of supplies and/or stock; rotating sundries products on display shelves, and compiling and maintaining records of food use, inventory, accounts, etc.; preparing simple reports.
  • No work experience directly related to the job function described.
  • My work experience relevant to the job function as described was performed under guidance.
  • My work experience relevant to the job function as described was performed independently.
• * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response)

  (Open Ended Question)

• * Select the answer that best describes your work experience exhibiting effective communication skills, i.e., greeting and assisting customers; answering customer questions; communicating with customers regarding their comments, complaints, etc.; providing information to supervisors, coworkers, customers, etc.; notifying staff of problems, shortages, etc.; dealing with angry unpleasant or angry people; taking food and drink orders, checking ID cards.
  • No work experience directly related to the job function described.
  • My work experience relevant to the job function as described was performed under guidance.
  • My work experience relevant to the job function as described was performed independently.
• * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response)

  (Open Ended Question)

• * Select the answer that best describes your work experience accurately processing payments i.e. accepting payments for purchases, computing bills using equipment such as cash register or terminal, multi-counting or adding machines, optical price scanners, calculator, pencil and paper; making change; issuing receipts, refunds, credits, and/or exchanges; processing credit or debit card transactions or validating and/or cashing check; maintaining cash reserves, making cash deposits.
  • No work experience directly related to the job function described.
  • My work experience relevant to the job function as described was performed under guidance.
  • My work experience relevant to the job function as described was performed independently.
• * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response)

  (Open Ended Question)

• * Select the answer that best describes your work experience training others; supervising employees on an assigned shift; reviewing and signing time cards, coordinating work schedules; inspecting the work of staff; assisting in the selection and hiring process.
  • No work experience directly related to the job function described.
  • My work experience relevant to the job function as described was performed under guidance.
  • My work experience relevant to the job function as described was performed independently.
• * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response)

  (Open Ended Question)

• * Select the answer that best describes your work experience working independently and under pressure and with frequent interruptions, managing deadlines, making decisions especially at short notice, solving problems.
  • No work experience directly related to the job function described.
  • My work experience relevant to the job function as described was performed under guidance.
  • My work experience relevant to the job function as described was performed independently.
• * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response)

  (Open Ended Question)

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