Responsable Surface de Vente (Key Lead) - Westfield Velizy 2, Hollister

Abercrombie & Fitch Co.; Vélizy-Villacoublay; On-site; EUR 24,150 - 29,517; Full time

Benefits offered by this job

Competitive incentives

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Job summary

Abercrombie & Fitch France SAS is seeking a Key Lead to enhance the in-store experience for customers. This role involves supervising the sales floor, coaching Brand Reps, and ensuring operational efficiency.

The ideal candidate will have a High School diploma and at least one year of retail experience, with fluency in both English and French. Benefits include competitive incentives, career advancement opportunities, and a supportive team culture.

Qualifications

• Fluency in English & French (CEFR B2) is required.
• Minimum one year of retail experience preferred.
• No supervisory/management experience required.

Responsibilities

• Ensure quality in-store customer experience.
• Act as Floor Supervisor and guide Brand Reps.
• Perform Opening and Closing Routines.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of current fashion trends

Adaptability

Education

High School Diploma or G.E.D. equivalent

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates and ensuring store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and the team’s achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Availability will vary weekly but should include at least 20‑25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours may increase to support business needs.

What it Takes

• Education – High School Diploma or G.E.D. equivalent preferred.
• Retail Experience – At least one year of retail experience is preferred.
• Supervisor/Managerial Experience – No supervisory/management experience is required.
• CEFR B2 Fluency in English & French, required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail‑oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!

• Competitive incentives to reward the commitment of associates for advancing our global business.
• Quarterly Sales Incentive Bonus.
• Merchandise Discount.
• Opportunities for Career Advancement.
• Opportunity to Become a Brand Affiliate.
• Training and Development.
• A Global Team of People Who’ll Celebrate You for Being You.

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You may be contacted by the company to find out which documents you will need to provide.

The full‑time starting rate for this position is 26,834.24€ annually (the full‑time recruiting pay range for this position is 26,834.24€ – 26,834.24€ annually). The starting rate and range may be modified in the future. For the avoidance of doubt, our current full‑time equivalent hours are 35 per week.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.