Responsable Service Après-vente - Service Supervisor (H/F)- Amiens

Job Category

Vehicle Service

Location

Longueau

Req. ID

240600

Job Type

Full-time

What to Expect

At AMIENS, for our new center, we are looking for a Service Center Supervisor. At Tesla, our Service Supervisors are the front-line leaders of our Service operations. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

Our Supervisors consistently deliver excellent results across all aspects; customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do

• People: Our Service Supervisors are people developers; you must inspire your team and be 100% committed to their success. Establish open communication, active problem-solving, and a positive work environment. Provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities.
• Customer Focused: Exceed customer expectations and actively monitor service trends to make necessary improvements. The ideal candidate is solution-oriented, demonstrating a high ability to identify root causes and develop solutions.
• Operational Excellence: Understand and own every aspect of your service center’s performance. Drive continuous improvements and work closely with other teams on strategic execution and vehicle readiness.
• Financials: Understand our business, know your numbers, and lead daily operations to achieve specific goals in quality, productivity, customer satisfaction, and profitability.

You must:

• Be a leader and a team-player.
• Take ownership and create a culture of trust and accountability.
• Adapt well to high-pressure situations and have exceptional prioritization skills.
• Be strategic and proactive, planning ahead to equip your team for success.
• Possess strong technical aptitude and a desire to understand every role in your Service Center.
• Be self-aware, flexible, and open-minded.
• Have a combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
• Be an advocate for your team and customers.
• Ensure a safe working environment for employees and customers.

What You’ll Bring

• Experience in the automotive industry is preferable, but not essential.
• Proven background as a people leader.
• Ability to perform well in a fast-paced environment.
• Experience working at both strategic and operational levels.
• Understanding of local employment rights and processes is desirable.
• Ability to adapt to changing targets and business needs.
• Proven ability to build strong relationships with other business areas.
• Strong drive to motivate and develop your team.
• Exceptional communication skills.
• Good knowledge of MS Office.
• Able to communicate effectively in English and other local languages if required.
• Must have a valid driving license and a safe driving record.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation during the interview process.

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