Responsable produit informatique (H / F)

AIRBUS; Marseille; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Une entreprise internationale de l'aéronautique recherche un ITSM Product Owner - Service Request Management pour définir et livrer la feuille de route produit. Vous travaillerez avec des équipes techniques en Inde pour améliorer les demandes de services via la plateforme ServiceNow. Le candidat idéal possède plus de 5 ans d'expérience en gestion de produits et une expertise en automatisation.

Prestations

Développement personnel personnalisé

Environnement inclusif et diversifié

Horaires de travail flexibles

Qualifications

• Expérience avérée de 5+ ans en tant que Product Owner ou rôle similaire
• Expérience extensive développant des solutions sur la plateforme ServiceNow
• Connaissance des processus et meilleures pratiques de Service Request Management

Responsabilités

• Définir et communiquer la vision et la stratégie du produit pour la gestion des demandes de service
• Prioriser et maintenir le backlog produit
• Développer une expérience utilisateur intuitive et efficace

Connaissances

Gestion d'équipe

Communication

Analyse et résolution de problèmes

Formation

Licence en Informatique, Technologies de l'Information, Administration des affaires ou équivalent

Outils

ServiceNow

Ansible

RPA (UiPath, Automation Anywhere)

Description du poste

Overview

Description du poste : Airbus Helicopters is looking for an ITSM Product Owner - Service Request Management to join our team based in Marignane, France.

About the Role: We are seeking a highly motivated and experienced Product Owner to join our team, focusing on Service Request Management. In this pivotal role, you will be responsible for defining and delivering the product roadmap for our service request capabilities, ensuring they meet the evolving needs of our users and align with our strategic objectives. You will work closely with stakeholders across the organization, including our technical development teams based in India, and other business units to translate requirements into tangible product features that enhance user experience, streamline processes, and drive efficiency, all within the ServiceNow platform.

Your environment

Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

Your challenges

• Product Strategy & Roadmap: Define and communicate the product vision, strategy, and roadmap for Service Request Management, ensuring alignment with overall company goals and the ServiceNow platform capabilities.
• Requirements Gathering: Conduct in-depth research, gather, and analyze user needs, market trends, and business requirements to inform product development.
• Backlog Management: Own, prioritize, and maintain the product backlog for your area, ensuring stories are well-defined, estimable, and ready for development by our ServiceNow development teams.
• Stakeholder Collaboration: Act as the primary liaison between business stakeholders, our technical teams in India, and design, facilitating clear communication and shared understanding.
• Feature Definition: Translate high-level requirements into detailed user stories, acceptance criteria, and process flows, with a strong understanding of ServiceNow\'s functionalities.
• SRM Automation Development: Drive the identification, definition, and delivery of automation opportunities within Service Request Management on the ServiceNow platform, leveraging technologies such as Ansible, RPA (UiPath, Automation Anywhere), and other integration tools to provision services and automate manual tasks.
• User Experience (UX): Collaborate closely with UX/UI designers to ensure an intuitive, efficient, and user-friendly experience for service request processes within ServiceNow.
• Development Lifecycle: Participate actively in all phases of the agile development lifecycle, including sprint planning, daily stand-ups, reviews, and retrospectives, working closely with our offshore development teams.
• Release Management: Plan and coordinate product releases on the ServiceNow platform, including communication, training, and post-launch monitoring.
• Performance Monitoring: Define KPIs and monitor product performance post-launch, using data to inform future iterations and improvements within ServiceNow.
• Continuous Improvement: Proactively identify opportunities for process improvement and innovation within Service Request Management on the ServiceNow platform.

Your profile

• Experience
• Proven experience (5+ years) as a Product Owner or similar role, with a strong focus on enterprise software or IT service management platforms.
• Demonstrable experience in Service Request Management processes and best practices (e.g., ITIL framework).
• Extensive hands-on experience developing and configuring solutions specifically on the ServiceNow platform is a must.
• Proven experience in identifying and implementing automation solutions within service management, utilizing technologies like Ansible, RPA (e.g., UiPath, Automation Anywhere), or other orchestration tools.
• Experience working with offshore development teams, particularly in India, in an Agile/Scrum environment.
• Technical Skills
• Solid understanding of software development lifecycle (SDLC).
• Deep expertise in ServiceNow functionalities, modules (e.g., ITSM, Service Catalog, Flow Designer), and best practices.
• Familiarity with automation technologies such as Ansible, RPA tools, and API integrations.
• Ability to understand and articulate technical concepts to non-technical stakeholders and to effectively communicate with ServiceNow developers and automation engineers.
• Soft Skills
• Excellent communication, interpersonal, and presentation skills, with a proven ability to collaborate effectively across different time zones and cultures.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to influence and lead cross-functional teams without direct authority.
• Exceptional organizational skills and attention to detail.
• Proactive, self-starter with a strong sense of ownership and accountability.
• Education
• Bachelor\'s degree in Computer Science, Information Technology, Business Administration, or a related field; or equivalent practical experience.
• Certifications (Nice to Have)
• CSPO, PSPO, ITIL Foundation, ServiceNow Certified Product Owner/Administrator/Developer, certifications in Ansible or RPA technologies.

This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company\'s success, reputation and sustainable growth.

Company

Airbus Helicopters SAS

Employment Type: Permanent

Classe Emploi (France) : Classe G13

Experience Level: Professional

Job Family: Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to the authorities.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.