Responsable Informatique Bourgogne F/H

Framatome; France; Hybride; EUR 55 000 - 70 000; Plein temps

Résumé du poste

Framatome recherche un IT Manager pour les sites de Bourgogne, rattaché au Manager de Région Framatome au sein de SI-nerGIE, et chargé de délivrer l’ensemble des services IT (postes utilisateur, serveurs, réseaux et applications locales).

Le candidat doit posséder une Bac+5 et une expérience de 5 à 10 ans dans l’IT, avec une forte orientation client et une maîtrise de l’anglais recommandé. Poste en CDI, à Saint-Marcel, Bourgogne, avec déplacements ponctuels.

Qualifications

• Expérience confirmée dans la gestion de services IT multi-sites et dans des environnements complexes.
• Capacité à coordonner avec des partenaires IT et des fournisseurs externes.
• Connaissance des pratiques de cybersécurité et des SLA IT.

Responsabilités

• Assurer la livraison des services IT conformes aux besoins métier, SLA et sécurité.
• Coordonner avec les parties prenantes IT site (IT Business Partners, IT Key Users, IT Managers).
• Garantir la prestation des services catalogués par les outsourcers selon les processus et matrices RACI.
• Fournir reporting et garantir la qualité de service.
• Maintenir l’alignement entre les services livrés et les besoins des utilisateurs.
• Mettre en oeuvre et suivre les contrats d’externalisation.
• Gérer opérationnellement la production IT et les contrats de services gérés.

Connaissances

Gestion des services IT

Coordination avec partenaires IT

Gestion des contrats et fournisseurs

Reporting et contrôle de qualité IT

Communication écrite et orale

Anglais professionnel recommandé

Formation

Bac+5

Description du poste

Contrat

CDI

55000

70000

Position Overview

The IT Manager of Framatome Sites in Burgundy, reporting to the Manager of Region Framatome part of SI-nerGIE, acts as the IT manager for a group of sites within the Burgundy region. He/She is in charge of delivering of all IT services, from end-user workstations to servers, networks and local applications.

SI-nerGIE Context

SI-nerGIE is the joint entity (Economic Interest Grouping) operating the information systems of Orano and Framatome. Within SI-nerGIE, the Operations Department is responsible for all IT infrastructures and related transformation programs, including their protection, cyber defense and security maintenance. Within the Operations Department, the Region Framatome delivers infrastructure services to Framatome users.

Main Responsibilities

• Ensure delivery of IT services in line with business needs, defined SLAs, cybersecurity best practices, standards and procedures.
• Coordinate with Site IT stakeholders (including IT Business Partners, IT Key Users and Industrial IT Managers....)
• Guarantee delivery of IT catalog services by outsourcers according to defined processes and RACI matrices.
• Provide reporting and ensure service quality.
• Maintain alignment between delivered services and user needs.
• Implement and monitor outsourcing contracts.
• Operationally manage IT production and managed service contracts.
• Deploy corporate decisions, projects and cybersecurity initiatives.
• Contribute to IT studies, scoping, design and implementation activities in collaboration with Solution Centers, ITBPs and business teams.
• Manage technical assistance providers when required.
• Perform regular travel to visite sites in scope.

Specific Responsibilities

• Escalate tickets and validate user requests.
• Prioritize and arbitrate requests.
• Participate in supplier operational governance.
• Contribute to prevention and safety plans for SI-nerGIE contractors.
• Act as the single point of contact for all IT matters within the sites in scope.
• Strengthen coordination between Projects and Run activities.
• Animate the Business IT Key Users community.
• Collect and communicate business needs and issues.

Profil

• Strong customer and user-service orientation, focused on ITBP and Business IT Key Users satisfaction.
• Broad understanding of IT infrastructure including workstations, servers, networks and cybersecurity.
• Ability to adapt communication style to business users, management, VIPs and service-provider personnel.
• Strong written and verbal communication skills.
• Experience managing outsourced service providers in complex environments is desirable.
• Good level of English is recommended.
• Knowledge of site operations, access requirements and SI-nerGIE logistics processes.
• Oversees end-user support services and ensures efficient support processes.
• Is part of escalation processes and support governance meetings.
• Leads selected projects and provides functional guidance to project managers.
• Accountable for user, Business IT Key Users and ITBP satisfaction.
• Provides reporting and supplier oversight to the Manager of Region Framatome.
• Promotes effective communication and improved quality of working life across the organization.

Site

Saint-Marcel

BU

CORP - IS

Bac+5

5-10 ans

Cadre

Langues

Oui

Oui

Référence

2026-27684

Date de parution

17/09/2026