Responsable Distribution et Support Client (H/F)

Otis Elevator Co.; Gien; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

Otis Elevator Co. in France is seeking a Distribution and Customer Support Manager to lead a team responsible for delivery operations.

You will coordinate between customers, carriers, and production teams to ensure on-time product delivery and high service quality. The role emphasizes optimizing transportation, overseeing ocean freight, and driving continuous improvement through data tools such as Power BI and Power Automate.

Qualifications

• Master’s degree in Supply Chain, Logistics, Transportation, or related field.
• Proven experience in team management and operational leadership.
• Strong analytical skills with data tools and process automation experience.
• Proficient in English for international collaboration.

Responsabilités

• Managing Transportation Operations: ensure information for shipments; optimize transportation plans; resolve escalations.
• Oversee Ocean Freight Activities: coordinate packaging operations; oversee maritime shipments with freight forwarder.
• Ensure Customer Satisfaction: proactive communication with customers; manage alerts and respond to risks.
• Develop Carrier Performance: monitor KPIs; lead performance reviews; drive improvements with partners.
• Contribute to the Transformation of the Department: drive continuous improvement; support digitalization initiatives.

Connaissances

Advanced Excel

Data analysis

English proficiency (B2/C1)

Leadership

Formation

Master's degree in Supply Chain/Logistics/Transportation

Outils

Power BI

Power Automate

Other data management tools

Description du poste

Location: AVE DES MONTOIRES, GIEN UNITE:D, 45504, France

Date Posted: 2026-07-09

As Distribution and Customer Support Manager, you and your team are the primary point of contact for our customers regarding all delivery-related operations. As the key coordinator between our customers, transportation partners, and production teams, you play a direct role in ensuring service quality and customer satisfaction. You lead a committed team whose mission is to deliver our products on time, in close coordination with the factory, carriers, and the various stakeholders across the supply chain.

Key Responsibilities

Managing Transportation Operations

• Ensure the availability of all information required for the successful execution of shipments (products, transport capacity, trailers, etc.).
• Optimize transportation plans and communicate them effectively to customers and carriers.
• Support your team in resolving complex situations and manage escalations when necessary.

Oversee Ocean Freight Activities

• Ensure packaging operations are completed on time and in accordance with required standards.
• Coordinate and oversee the services provided by our freight forwarder for maritime shipments.

Ensure Customer Satisfaction

• Maintain proactive and transparent communication with customers regarding schedule changes and potential impacts.
• Manage alerts and coordinate the necessary actions in the event of risks or major issues.

Develop Carrier Performance

• Define, monitor, and analyze transportation performance indicators.
• Lead performance review meetings and work with transportation partners to develop and implement improvement plans.

Contribute to the Transformation of the Department

• Identify and implement continuous improvement initiatives.
• Actively support the digitalization of processes and the development of new tools that enhance operational performance.

Education and Experience

• Master's degree (or equivalent) in Supply Chain, Logistics, Transportation, or a related field.
• Proven experience in team management and operational leadership.

Technical Skills

• Strong analytical skills and proficiency with data and management tools (Advanced Excel, Power BI, Power Automate, or equivalent).
• Strong interest in process digitalization and implementing new solutions as part of information systems transformation initiatives.
• Solid understanding of logistics and supply chain flows.
• Professional English skills, enabling regular interaction with international customers and partners (minimum B2/C1 level).
• Knowledge of international trade, customs regulations, or international transportation would be an advantage.

Personal Attributes

• Strong customer focus and service mindset.
• Excellent communication and negotiation skills.
• Leadership capabilities with the ability to engage, motivate, and develop teams.
• Strong organizational skills, attention to detail, and ability to prioritize effectively.
• Responsive and capable of making decisions in a fast-paced environment.
• Analytical mindset, pragmatism, and a passion for continuous improvement.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].