Responsable de site F/H

DOCAPOSTE; Villers-Cotterêts; Sur place; EUR 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Mutuelle

Assurance collective

Activités sociales CSE

Participation et intéressement

Compte épargne temps

Chèques repas

Résumé du poste

DOCAPOSTE recherche un Responsable de site F/H pour superviser une équipe d'opérateurs de courrier et de numérisation. Vous serez en charge de gérer la production, d'organiser les plannings, et d'assurer la communication avec les clients. Ce poste offre des opportunités de croissance et un environnement dynamique, idéal pour un candidat avec au moins 3 ans d'expérience en gestion d'équipe.

Qualifications

• Minimum 3 ans d'expérience en gestion d'équipe et coordination.
• Expérience de préférence dans les activités de courrier.

Responsabilités

• Superviser et soutenir l'équipe, contribuer à la production quotidienne.
• Gérer les anomalies et maintenir la communication avec le client.
• Organiser les plannings et analyser les statistiques de production.

Connaissances

MS Office

Adaptabilité

Compétences interpersonnelles

Rigueur

Organisation

Diplomatie

Description du poste

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Job Details

Position: Responsable de site F/H

Contract: CDD

Telecommuting: No

Job Description

Integrated on our client site and under the functional and operational responsibility of your Sector Manager, your mission will be to supervise and lead a team of mail and digitization operators, both operationally and functionally. Your main responsibilities include:

• Supervising and supporting the team, contributing to daily production,
• Managing anomalies and potential disputes (clients),
• Maintaining regular communication with the client, participating in meetings, and providing updates orally or in writing,
• Organizing schedules (managing absences and activity fluctuations),
• Compiling, monitoring, and analyzing production statistics and dashboards,
• Implementing corrective actions to meet quantitative and qualitative objectives,
• Leading or participating in projects with the Sector Manager,
• Optimizing processes to continually improve service quality.

Work Environment

You will work in a dynamic and agile company offering numerous opportunities for growth (training, internal mobility).

Weekly working hours: 35h

Social Benefits

• Mutuelle
• Collective insurance
• CSE social activities
• Profit-sharing and incentive schemes
• Time savings account
• Meal vouchers

Support and Training

We offer a training and support program tailored to your previous skills and experience.

Location

Hauts-de-France, Aisne (02)

Workplace: Villers Coterêts

Candidate Profile

We promote diversity and equal opportunities. Our positions are open to all.

Experience: Minimum 3 years in team management and coordination, preferably in mail activities.

Skills: Proficiency in MS Office (Word, Excel), quick adaptation to new tools, strong interpersonal skills, rigor, organization, and diplomacy.

Reference:

2025-5582D

Recruiting Entity:

BPO IS

Additional Information

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Administrative
• Industries: IT Services and IT Consulting