Responsable de service France- Service Manager France (H/F/X)

Atlas Copco; Othe; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading company in vacuum solutions seeks a Service Manager to oversee customer after-sales technical activities. The role emphasizes customer engagement and team development, requiring 7+ years of experience and a relevant university degree. This position involves extensive travel and significant responsibility in influencing customer satisfaction and company profitability.

Qualifications

• At least 7 years of experience in a high technology environment.
• Experience with operational, technical, and commercial aspects of industrial equipment.
• Proven ability to lead teams and manage change.

Responsabilités

• Manage all after-sales technical activities on customer sites.
• Develop capabilities of teams delivering services to increase profitability.
• Collaborate with Sales team to present customer solutions.

Connaissances

Customer engagement skills

Commercial acumen

Strong relationship development skills

Analytical skills

Excellent communication skills

Formation

University degree in a relevant field

Description du poste

Your Role

The Service Manager role requires customer engagement skills and commercial acumen, and the ability to network across many groups in Customer Centers, Product Companies and Divisions.

The primary purpose of the job is to manage all after-sales technical activities on customer sites, and to develop the capabilities of the individuals and teams delivering those services to increase profitability and market share of, and customer satisfaction with, those activities, while also developing the teams and supporting the needs of other functions to implement Customer Center and Divisional strategies.

As the activities of our employees working on customer sites are only part of our total after-sales service offerings, the secondary purpose is to work with the functions/teams delivering the other elements of the offerings (including, but not limited to, STCs, Service Supply Chain and Product Company Technical Support) to ensure seamless delivery and overall customer satisfaction with our total after-sales service package.

There is a specific responsibility with this position to be a role model for the SHE and Quality philosophies and policies of the Vacuum Technique Business Area (VTBA), because the nature of the activities of our customers can create higher than average SHE risks for our employees, and because SHE and Quality excursions can create very significant financial and reputational impacts for both VTBA and our customers.

The VSS Service Manager collaborates with Sales team (specially with the Account Manager) to work and present together the Solutions that our Customer need.

The role includes to find solutions and opportunities to extend the utilization of the legacy equipment installed base across the region while protecting and increasing equipment and service market share, revenue and profitability.

Working together with the Account Manager the role contributes to the development, and to lead the fulfillment, of innovative service contracts.

To succeed you will need

• University degree in a relevant field or equivalent management experience instead.
• At least 7 years of experience in a high technology environment.
• Experience with the operational, technical and commercial aspects of industrial equipment manufacturing and business support.
• Proven ability to lead teams and manage change in processes and organisations
• Strong relationship development skills.
• Proven ability to influence at the senior management level
• Demonstrated analytical approach using qualitative and quantitative tools and techniques
• Ability to create and finalise problem solving plans.
• Experience in employee development and managing employee relations with executives, professionals, technicians and semi-skilled staff
• Knowledge of ISO9000, ISO14000 and EHS management systems
• Excellent communication and administration skills
• Experience in dealing with customers is an advantage, ideally at management level
• Native or expert in a language appropriate to the region and a good command of written and spoken English

The role will require regular and extensive travel within the territory and occasionally to other VTBA or customer sites.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.