Responsable de la stratégie d'expérience client

Sanofi EU; France; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Sanofi recherche un Accelerator Consumer Experience Strategy Lead pour son équipe à Lyon. Ce rôle stratégique impliquera la définition de la stratégie CX, la collaboration avec les équipes produit, et la direction d'initiatives visant à améliorer l'expérience utilisateur. Si vous êtes passionné par la création de solutions digitales innovantes, rejoignez-nous pour transformer l'expérience des utilisateurs dans le domaine de la santé et de l'innovation digitale.

Prestations

Assurance santé de qualité

Programmes de prévention et de bien-être

Congés parentaux de 14 semaines

Opportunités de croissance et de promotion

Qualifications

• Expérience reconnue en stratégie CX dans le secteur Manufacturing & Supply.
• Capacité à diriger des équipes transversales dans un environnement digital complexe.
• Excellente maîtrise des méthodologies Agile et des concepts Human-Centered Design.

Responsabilités

• Définir et livrer la stratégie CX en collaboration avec des équipes produits.
• Mentorer et guider les membres de l'équipe sur l'approche et l'excellence en expérience client.
• Intégrer la stratégie CX dans le processus de développement digital pour l'organisation.

Connaissances

Compétences analytiques

Compétences en communication

Planification stratégique

Acumen commercial

Gestion de produit digital

Cadres de mesure CX

Communication interculturelle

Leadership transversal

Solutions centrées sur l'utilisateur

Maîtrise de Miro et FigJam

Formation

Diplôme supérieur en design, gestion ou domaine connexe

Outils

Miro

FigJam

Description du poste

This job offer is accessible to all, regardless of gender

• Job title : Accelerator Consumer Experience Strategy Lead (Lyon)
• Location : Lyon, M&S Digital Accelerator
• Hybrid (3 days on site)

About the job

As a CX Strategy Lead within the Manufacturing & Supply (M&S) Accelerator, you will provide the end-to-end human-centered experience strategy and digital solutions for Sanofi manufacturing staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, and technical frameworks. Collaborating closely with Product teams, leadership, and key stakeholders, you will shape solutions that align with business objectives, product vision, and long-term strategy, ensuring seamless and scalable experiences across the M&S ecosystem.

This role demands deep expertise in user experience, design thinking, and Human-Centered Design methodologies where you will develop CX strategy to differentiate and deliver innovative digital solutions that will make experiences more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible. Your success will see your strategies being the lighthouse for the projects you are working on.

You will play a key role in fostering a user-centric culture, adapting to evolving needs, and championing design excellence. If you’re passionate about delivering impactful, scalable solutions, join us in shaping the future of Sanofi’s Consumer Experience (CX) journey.

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before. Join our Consumer Experience Design Team as a Product Design Lead and help make it happen. Your job? Lead the creation of exceptional user experiences and global product design, fostering a user-centered culture while collaborating with cross-functional teams to drive innovation and impact.

Main responsibilities

Deliver CX Strategy – Looking across digital products for the organization : define plans, principles, based on research and insights and measurement frameworks

• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
• Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions
• Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors
• Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist
• Embody excellence in consumer experience at all level and influence product and service strategy direction

Influential Leader – Representing CX Strategy across the business and corporate, including product and service development functions :

• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
• Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

About you

• Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings
• Strong communication and presentation skills to convey recommendations efficiently
• Strategic planning for CX : Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, and business priorities
• Strong business acumen, with ability to understand value generation and business modelling
• Digital product management skills : Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners
• CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy
• International experience, with understanding of cultural sensitives as the role is global
• High EQ to lead cross-functional teams, different stakeholders within the organisation and understand how to bring them along to drive CX excellence across M&S digital products
• Proven Track Record success in CX Strategy for Manufacturing & Supply – A strong portfolio showcasing frameworks and E2E mapping for complex digital products in the physical Manufacturing & Supply (M&S) space environment
• Expertise in Scalable, User-Centered Solutions – Deep experience in Conceptualizing data-heavy interactions, systems, and workflow optimization tools tailored to M&S environments
• Mastery of Miro and FigJam – Advanced skills in Miro and FigJam for frameworks experience mapping, and seamless collaboration with Research, Design, and Engineering teams
• Experience with Agile and Iterative Design Process and Agile – Deep understanding of Design Thinking, Lean UX, Human-Centered Design, Agile methodologies, and rapid iteration, ensuring continuous improvement and impactful design execution

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
• Join Sanofi's Digital Accelerator team in Lyon, where product teams are creating and delivering the next generation of digital, data, and AI-driven products to transform healthcare

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion !

LI-FRA #LI-Onsite #Accelerator