Responsable Clients Nationaux

sonyglobal; Puteaux; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Learning & development

Mobility opportunities

Wellbeing services

Job summary

Sony Europe is seeking an individual contributor to own the full commercial relationship with a national retail account across stores and e-commerce, driving profitable growth within personal entertainment and Imaging Products & Solutions. You will lead senior-level negotiations, shape distribution strategy, and build long-term relationships while aligning with the European Partner Programme.

This role requires proven omnichannel sales experience, strong marketing and e-commerce knowledge, and

Qualifications

• Proven key-account sales experience in an omnichannel retail environment.
• Demonstrated success in complex negotiations, account management and category management.
• Strong marketing and e-commerce knowledge, with analytical and problem-solving skills.

Responsibilities

• Deliver revenue, margin, distribution, and market-share targets across stores and e-commerce.
• Lead senior-level negotiations and define pricing policies within set sales parameters.
• Build and maintain long-term relationships with the national account and manage rolling forecasts and business plans.

Skills

Key-account sales

Omnichannel retail

Account management

Negotiation

Marketing & e‑commerce

Analytics

Team collaboration

Fluent English

Education

Master’s degree or equivalent

Job description

At Sony, we fill the world with emotion through the power of creativity and technology. In this high-impact commercial role, you will own the full commercial relationship with a national retail account across both stores and e-commerce, driving profitable growth within our personal entertainment and Imaging Products & Solutions categories.

This is an individual-contributor position where you will shape distribution and activation strategy, lead senior-level negotiations and influence a broad cross-functional network. If you thrive on balancing profitable growth with demanding customer negotiations, while growing a strategically important category in a rapidly expanding online market, we would love to hear from you.

You will:

• Deliver agreed revenue, margin, profitability, distribution, sell-through, stock and market-share targets across stores and e-commerce.
• Set pricing policies and commercial terms, and lead complex, senior-level negotiations within agreed sales parameters.
• Protect and develop the customer portfolio, building close, trusted, long-term relationships with the assigned national account.
• Build and maintain a rolling three-month sales and sell-through forecast, together with an account business plan reviewed monthly.
• Define an effective distribution strategy to grow Sony market share in-store and online, ensuring alignment with the European Partner Programme.
• Create annual, quarterly and weekly contact plans aligned with customer objectives, and ensure promotional plans support seasonal periods and launches.
• Resolve disputes within agreed timeframes, and manage rebates, stock-compensation payments and incoming product sales in partnership with Sales Support.
• Organise and attend customer and Sony events, training sessions, incentives and sales‑promotion activities.
• Collaborate closely with Product Marketing, Sales Support, Customer Marketing Communications, Retail Activation, Brand Activation, Channel Marketing, Service and branch Sales for flawless execution.
• Monitor and act on performance indicators including inventory and in‑stock ratio, in-store share, sell-through, online traffic and conversion, and customer satisfaction.

You will bring:

• Proven key‑account sales experience in an omnichannel retail environment, with full ownership of revenue, margin and profitability.
• Demonstrated success in complex, senior‑level negotiation, account management and category management.
• Strong marketing and e‑commerce knowledge, with excellent analytical and problem‑solving skills.
• A collaborative approach, with the ability to build team spirit and work effectively across many internal and external stakeholders.
• A results‑oriented, adaptable mindset, with fluent English and ideally a Master’s degree or equivalent experience.
• Consumer electronics / high‑tech experience (ideally personal entertainment or gaming), and knowledge of the French retail market are welcome but not essential.

Life at Sony

We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We listen to our people through conversations and surveys, respect their suggestions, then act on them.

• We ensure competitive salaries and benefits by using established benchmarking.
• We encourage healthy work‑life balance supported by hybrid and flexible working policies.
• We like to celebrate our colleagues who make a real difference using our recognition platform.
• We also provide access to numerous services and platforms for all aspects of wellbeing.
• We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.
• You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills.
• We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony's purpose - 'to fill the world with emotion, through the power of creativity and technology'. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe

Our people collaborate in an environment of respect, integrity, and open‑mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.