Resident Quality Engineer - France

Associer Intl; France; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

Associer Intl in France is seeking a Customer Quality Engineer to establish and maintain strong relationships with automotive customers and drive satisfaction across projects.

You will assess customer demand and feedback, apply quality tools, and coordinate with responsible teams to contain defects, analyse root causes, and prevent returns while ensuring adherence to SOPs and client requirements.

Qualifications

• More than 1 year customer quality engineer experience in the automotive industry.
• Understand ISO9000/TS16949/VDA quality systems.
• Understand quality improvement tools (e.g., FMEA, FTA, 8D, 6Sigma, SPC).
• Good English and French communication skills.

Responsibilities

• Establish and maintain customer relationships to increase customer satisfaction.
• Identify customer demand and feedback to relevant responsible persons timely.
• Containment/isolate/sort defective products at the customer plant according to risk and preliminary FA analysis.
• Rework defective products at the customer site and communicate with the customer to reduce returns.
• Supervise employees to operate according to SOP in reworking.
• Follow up assembly processes in the client site and assist to solve assembly problems.
• Report product usage and handle emergencies independently.
• Summarize customer quality problems for the responsible areas.
• Follow up the quality problem solving process per customer requirements.
• Accept exchanges to different regions to assist with customer quality problems.
• Accept other tasks arranged by superiors.

Job description

The Job

Our Client is a key player in the Global Green Transition, a top-notch global leader of new energy storage innovative technologies, committed to providing premier solutions and services for new energy applications worldwide.

Job Description:

Establish and maintain customer relationships to increase customer satisfaction;

Identify customer demand and feedback to relevant responsible persons timely;

The RQE should have the ability to handle abnormal problems in customer receipt and assembly process and make preliminary judgments. 5W2H method can be used to describe the fault, and notice the relevant responsible persons immediately;

Able to containment/isolate/sorting the defective products at the customer's plant according to the scope of risk and preliminary FA analysis;

Rework the defective products in customer side in time, actively communicate with the customer to reduce the number of product returns;

Supervise employees to operate according to SOP in reworking;

Follow up assembly process in client, cooperate to solve the problem in assembly process. Identify potential risk for customer using;

Actively report the products usage and be able to handle emergencies independently;

Responsible for the summary of customer quality problem in the charge of the areas;

Follow up the quality problem solving process (according to customer requirements);

Accept exchange to different regions to assist with customer quality problems;

Accept other tasks arranged by superiors.

Job Requirement:

More than 1 year customer quality engineer experience in the automotive industry is preferredUnderstand ISO9000/TS16949/VDA etc. Quality system; understand the quality improvement tools (eg: FMEA, FTA, 8D, 6Sigma, SPC);

Understand the basic principles of battery operation, understand the basic characteristics of communication failure and mechanical structure failure, understand product failure analysis methods ;

Familiar with office software, with basic statistical analysis, report summary and reporting capabilities;

Good English and French communication skills, logical expression skills and stress resistance.