Reservation Associate

Accor; Issy-les-Moulineaux; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Une entreprise hôtelière de premier plan cherche à maximiser les réservations en fournissant un service de réservation agréable et efficace. Le candidat sera responsable de gérer les demandes de réservation, d'assurer la satisfaction client et de collaborer avec les équipes internes pour optimiser le processus.

Qualifications

• Expérience en gestion des réservations ou service client souhaitée.
• Capacités organisationnelles et commerciales.

Responsabilités

• Gérer les demandes de réservation de manière efficace.
• Maximiser les taux d'occupation par un traitement efficace des demandes.
• Maintenir à jour la base de données des réservations.

Connaissances

Gestion efficace des réservations

Service client

Communication

Description du poste

Maximize room bookings by delivering a pleasant and efficient reservations service.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• Liaise with Sales & Marketing Team and Front Office Team in day-to-day operations.
• KEY OPERATIONAL RESPONSIBILITIES
• Identify optimal, cost-effective use of resources and educate the team accordingly.

Operational

• Ensure reservation requests are answered promptly and politely, with complete details recorded as per standard procedures.
• Handle all incoming inquiries efficiently to convert them into bookings.
• Maximize sales and room occupancy rates through effective inquiry handling.
• Ensure daily reservation filing and correspondence are completed accurately.
• Perform duties assigned by the Reservations Manager / Assistant Manager / Team Leader.

Business Plan / Analysis

• Maintain and update the corporate database, ensuring delegate bookings are accurate and up-to-date for future events.

Team Management

• Collaborate with internal and external representatives to execute reservations effectively.
• Support the team to provide efficient and effective service.

General Duties

• Respond to customer queries promptly to ensure satisfaction.
• Be prepared to undertake any additional tasks assigned by management.