Reservation Agent/ Nhân viên Äặt phòng

TN France; Issy-les-Moulineaux; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player in the hospitality sector is seeking a dedicated Reservations Agent to enhance guest experiences. In this role, you will be responsible for managing reservations, optimizing hotel occupancy, and providing exceptional customer service. Your strong interpersonal skills and attention to detail will help ensure that every guest feels valued and well-informed. This position offers an opportunity to work in a dynamic environment where your contributions directly impact the hotel's success. If you have a passion for hospitality and a knack for organization, this is the perfect role for you.

Qualifications

• 1+ years of experience in reservations or front office roles.
• Proficient in Microsoft Office and OPERA systems.

Responsabilités

• Handle reservations via telephone, fax, or internet.
• Maximize hotel revenue through up-selling rooms and services.
• Ensure reservation data accuracy and assist with check-in procedures.

Connaissances

Interpersonal Skills

Problem-Solving

Organizational Skills

Communication Skills

Formation

Vocational Certificate in Hotel Management

Bachelor's degree in Business Administration

Outils

Microsoft Office

OPERA Systems

Description du poste

Social network you want to login/join with:

Client:

Accor

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

51e98b86b6f5

Job Views:

1

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Company Description

Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is near the romantic beach, with a long stretch of fine white sand and emerald green sea water, offering visitors beautiful natural scenery and a fresh, cool atmosphere.

Job Responsibilities:

1. Understand hotel policies and procedures (P&P) and Accor policies (P&P).
2. Maintain cleanliness at the workstation (office, desk, computer, telephone, stationery).
3. Handle reservations via telephone, fax, or internet, and enter data into PMS accurately and promptly.
4. Maximize hotel revenue through up-selling rooms, types, and services.
5. Explain hotel services and facilities positively to guests.
6. Be aware of other Accor hotels in Vietnam and assist guests with information about sister properties, including referring leads to relevant team members.
7. Stay updated on reservation systems, rates, packages, and special offers.
8. Follow up on guest requests, ensuring responses within 24 hours.
9. Accurately input reservation data, minimizing errors.
10. Get ETA of VIPs and GIT bookings, informing relevant departments.
11. Provide courteous greetings and farewells according to the 'Resavision' program.
12. Follow the 'Resavision' program for all reservation modifications or cancellations.
13. Optimize occupancy and average room rate based on strategies from Revenue Management or Rev Max team.
14. Ensure reservation data accuracy and consistency with Opera system data.
15. Assist reception with check-in procedures.
16. Follow up on deposits or payments, updating PMS and reports.
17. Prepare and follow up on arrival information, including handling non-guaranteed and guaranteed reservations.
18. Reduce no-shows through reconfirmations and duplicate reservation checks.
19. Manage GIT bookings, tentative bookings, and waiting lists.
20. Report booking changes affecting occupancy or revenue forecasts to the Reservation Manager.
21. Control hotel availability and allotments, reporting status changes for decision-making.
22. Input new corporate/travel agency data into the master list and update rates.
23. File all contracted room rates alphabetically by company name.
24. Update DPF daily and inform TAs about the close of free-sale periods.
25. Handle waiting list procedures and overbooking situations with the Reservation Manager.
26. Ensure allotments are processed according to standards and approved by the Reservation Manager.
27. Assist hotel management with room-related reports.

Qualifications:

1. Vocational Certificate in Hotel Management, Business Administration, or a Bachelor's degree in a related field.
2. At least 1 year of related experience or 6 months in reservations/front office, or an equivalent combination of education and experience.
3. Proficient in Microsoft Office and OPERA systems.
4. Strong interpersonal skills with customers, employees, and third parties.
5. Good problem-solving and organizational skills.
6. Proficient in computer use.
7. Ability to read, write, and communicate effectively in English and Vietnamese.