Reservation Agent - Franchise

Job Requirements

Hotel Sax Paris (5) is assembling its opening team and is looking for a future Reservation Agent.

The Hotel Reservation Agent is responsible for managing bookings for both individual and group clients, ensuring high-quality customer service. The role involves maximizing the hotel's occupancy rate while optimizing revenue.

Responsibilities:

Reservation Management:

• Receive and process booking requests (direct, phone, email, website, online booking platforms).
• Enter reservations into the hotel's management system (PMS).
• Ensure the accuracy of client information (dates, number of people, preferences).
• Modify or cancel reservations according to client requests.

Guest Relations:

• Respond to client inquiries regarding rates, special offers, hotel services, and booking conditions.
• Provide courteous and professional telephone reception.
• Offer solutions to special requests (upgrades, additional services).
• Ensure guest satisfaction before arrival.

Sales Optimization:

• Promote the hotel's offers and packages.
• Suggest additional services at the time of booking (breakfast, spa, transfers).
• Contribute to increasing the conversion rate of booking inquiries into confirmed sales.

Interdepartmental Collaboration:

• Communicate specific client needs to the relevant teams (reception, food and beverage, housekeeping).
• Coordinate with other departments to ensure a smooth guest experience.
• Provide booking forecasts and occupancy rates to management.

Reporting:

• Track booking statistics (cancellations, no-shows, occupancy rates).
• Prepare weekly or monthly reports on reservations.

Work Experience

Required Skills:

Technical Skills:

• Proficiency with hotel management systems (PMS) and online booking platforms (Booking, Expedia, etc.).
• Knowledge of office tools (Excel, Word, Outlook).
• Skills in reservation management and sales.

Languages:

• Fluency in French and English (written and spoken).
• Knowledge of additional languages is a plus (Spanish, German, etc.).

Interpersonal Skills:

• Excellent communication and customer service orientation.
• Patience and ability to manage stressful situations.
• Diplomacy and responsiveness in problem-solving.

Working Conditions:

• Work in rotating shifts (including weekends and holidays).
• Direct contact with clients, primarily via phone or email.