RESERVATION AGENT

Accor; Issy-les-Moulineaux; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a leading hospitality company at a 5-star resort as a customer service assistant. You'll help guests with travel plans, ensuring a smooth booking experience while providing top-notch service in a dynamic environment. Your role offers room for growth and the opportunity to develop your skills within a vibrant team. Enjoy perks like employee discounts at global locations and a chance to make a positive impact in the community.

Prestations

Employee benefit card for discounted rates at Accor hotels

Access to learning programs

Growth opportunities within the property and globally

Qualifications

• Experience in customer service, Front Office, or hospitality.
• Ability to work under pressure.
• Good English communication skills.

Responsabilités

• Assist and advise customers on travel options and reservations.
• Handle issues related to bookings and reservations.
• Promote additional services and package deals.

Connaissances

Customer Service

Communication

Problem Solving

Time Management

Formation

Experience in hospitality

Description du poste

Step into paradise at the 5-star – the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc.

Job Description

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats / accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Qualifications

• Experience in customer service, Front Office, or hospitality.
• Ability to Work Under Pressure
• Eager to learn, hard-working, patient, positive attitude
• Language Skills : Good English communication both speaking and writing

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.