REQJDEditor

V15P1Talonnn; Strasbourg; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

V15P1Talonnn is seeking a Resort Training Manager to create and manage training and communication across all hotel operations. You will lead departments, set example-based practices, and utilize all available training tools to improve service scores and guest loyalty.

The ideal candidate has strong leadership and communication skills, experience with training programs, and the ability to onboard staff while ensuring compliance and cross-department alignment.

Qualifikationen

• Minimum 1 year of management experience.
• Minimum 1 year of training experience.
• Minimum 1 year of guest service experience.
• Ability to lead and mentor team members.
• Flexible schedule including days, evenings, weekends, and holidays.

Aufgaben

• Drive service scores by ensuring staff deliver outstanding service.
• Oversee and manage all training programs and communications for hotel operations.
• Collaborate with department leaders to keep SOPs and training tools up-to-date and used.
• Assist with onboarding and orientations within the division.
• Train staff on standards, coaching methodologies, and compliance requirements.
• Plan quarterly training schedules and supervise execution and evaluations.
• Develop and roll out training programs to improve guest service and loyalty.
• Set up onboarding plans and training schedules for new hires.
• Ensure completion of required compliance courses and protect training data.

Kenntnisse

Staff training

Coaching

Communication

Leadership

Customer service

Opera system

Tools

Opera

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Job Summary

The Resort Training Manager will create, implement, and manage all training and communication related activities for all Hotel operations departments and lead departments into productive working methods by setting an example and utilizing all available training tools.

Essential Duties/Responsibilities

• Driving service scores by insuring staff provides continuous outstanding service
• Oversee, manage, and conduct all training-related programs, initiatives, communication, and activities for all Hotel operations departments.
• Partner with Hotel department leaders to ensure that lead departments to ensure division and department training materials and SOPs and other training tools are up-to-date and utilized effectively.
• Assist with on-boarding / orientations within the division.
• Train, monitor and reinforce standards and training accountability.
• Ensure employees are within compliance and are appropriately trained/certified as deemed appropriate for their roles, including ensuring employees sign off for all SOP training and Service Standards on an on-going basis, are fully trained in applicable systems/ programs, e.g. Opera, and have completed company compliance courses, e.g. Code of Conduct, Computer User Agreements, etc.
• Prepare quarterly department and employees training plans to address specific areas of weakness; oversee execution of these plans, including performing weekly process and product evaluations.
• Coach employees using "Reinforcement Coaching" and "Corrective Coaching" when appropriate. Train division management to understand and utilize these coaching methods.
• Develop and roll-out training programs, as needed, with a focus on and improve guest service and loyalty.
• Establish formalized on-boarding training plans for individual positions; Set up training schedules for employees; Perform follow-up on all new employees.
• Ensure employee compliance courses are completed.
• Protect the confidentiality of all training files, documents, and employee information under their immediate control.
• Partner with department managers to launch and facilitate various projects and planning initiatives.
• Involved in the interviewing process of new employees; make hire recommendations.
• Attend and assist with setting up/leading meetings, when applicable and as appropriate (e.g. Safety meetings, Guest Experience, employee leadership development, AB1825, Food Handler Card, TIPs Training, etc.).
• Perform all other job related duties as requested.

Job Requirements

• At least 1 year management experience
• At least 1 year training experience
• At least 1 year guest service experience
• Able to lead and mentor team members
• Flexible with schedule to work days, evening, weekends, and holidays

Ideal candidate will have:

• 2 + years preferred in previous hotel training experience at a management level
• Embraces customer service excellence
• Outstanding communication skills, both verbal and written
• Computer savvy, and 4 Diamond experience a plus
• Bi-lingual is a plus