Rental Service Agent - Bordeaux

Indie Campers; Bordeaux; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Une entreprise innovante et en pleine croissance recherche des passionnés de voyages pour rejoindre son équipe à Bordeaux. Dans ce rôle, vous serez le visage de l'entreprise, garantissant un service client exceptionnel tout en gérant les opérations du dépôt. Vous aurez l'occasion de travailler dans un environnement dynamique, où chaque jour apporte de nouveaux défis. En plus de contribuer à la satisfaction des clients, vous bénéficierez d'opportunités de développement de carrière et d'une formation continue. Si vous êtes organisé, responsable et aimez le contact avec les clients, cette opportunité est faite pour vous.

Prestations

Opportunités de développement de carrière

Formations continues

Bonus de performance

Road trips gratuits

Qualifications

• Passion pour le service à la clientèle et expérience dans le secteur du tourisme.
• Capacité à travailler de manière autonome et à résoudre les problèmes efficacement.

Responsabilités

• Gérer les réservations et accueillir les clients lors des check-ins et check-outs.
• Maintenir les camping-cars en bon état et surveiller les besoins de maintenance.

Connaissances

Service à la clientèle

Résolution de problèmes

Organisation

Compétences en communication

Formation

Expérience en tourisme ou hôtellerie

Description du poste

About Us

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for travel enthusiasts with a passion for guest service for our depot in Bordeaux - Eysines. You’ll be the face of our company, reporting directly to the Branch’s Operations Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.

WHAT WILL YOU WORK ON?

1. Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
2. Preparing and cleaning our campervans;
3. Maintaining our campervans in top condition and monitoring maintenance and repair needs;
4. Registering guests, monitoring stock and processing payments;
5. Handling complaints and troubleshooting emergencies.

WHO ARE WE LOOKING FOR?

1. You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
2. You’re fluent in English and French (mandatory);
3. You’re eligible to work in France, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
4. You’re available to work on weekends and public holidays;
5. You’re a responsible person who takes their work seriously and can be relied upon;
6. You’re well-organised, and you’re good at solving problems.

THE INDIE COMMITMENT!

1. Being part of a young, fast-growing and innovative company where you make a difference;
2. Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
3. Continuous training and coaching to develop the skills that matter to you;
4. Compensation package that includes Performance and Referral Bonuses;
5. Free Road Trips, so you can experience Indie firsthand trips around the US and Europe.

Are you ready to Go Indie?