(REMOTE) Virtual Travel Assistant

Feyer&Associates; France; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

An established industry player is seeking a Remote Coordinator to provide exceptional customer service and assist clients in planning their travel experiences. In this role, you will serve as the primary contact for travelers, offering personalized support from start to finish. You'll have the opportunity to work with top suppliers and utilize various booking engines. The position offers flexibility, ongoing training, and the chance to create memorable experiences for clients. If you have a passion for travel and excellent communication skills, this is the perfect opportunity for you.

Prestations

Flexible Schedule

Personalized Website

Daily Training Available

Qualifications

• No experience necessary; we will train.
• Exceptional customer service abilities and strong organization skills.

Responsabilités

• Serve as primary customer contact, providing premium concierge-level service.
• Research and book Domestic and International travel packages.

Connaissances

Customer Service

Communication Skills

Sales Skills

Organizational Skills

Fluency in English

Multilingualism

Interpersonal Skills

Negotiation Skills

Formation

No formal education required

Outils

Web-based booking engines

Description du poste

Core Responsibilities:

1. Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish.
2. Respond to telephone, email inquiries, and online travel submissions in a timely fashion.
3. Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation.
4. Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
5. Become familiar with multiple web-based booking engines and travel resources.
6. Pricing and cost calculations for changes or added trip fees.
7. Provide e-tickets and take credit card payments over the phone.

Travel Planning and Sales:

1. Plan and sell transportation, accommodations, insurance, and other travel services.
2. Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations.

Qualifications:

1. No experience necessary; we will train.
2. Exceptional customer service abilities.
3. Superior written and verbal communication skills.
4. Strong organization with the ability to prioritize and multi-task.

Job Type: Full-time or part-time

Benefits: Flexible Schedule: Enjoy the flexibility of working remotely.

Personal Website: Opportunity to have a personalized website for professional representation.

Daily Training Available: Access ongoing training to stay informed about industry developments.

Customer Communication:

1. Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
2. Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience.

Booking and Financial Transactions:

1. Book transportation, make hotel reservations, and handle payment/fees.
2. Use promotional techniques and prepare materials to sell itinerary tour packages.

Issue Resolution:

1. Address and resolve problems, complaints, or refund requests promptly.
2. Maintain a high level of customer satisfaction through effective conflict resolution.

Industry Knowledge and Networking:

1. Attend seminars to stay updated with tourism trends.
2. Build and maintain a network with tour operators to enhance service offerings.

Skills:

1. Fluency in English; multilingualism is a plus.
2. Strong sales skills and commercial awareness.
3. Effective interpersonal and negotiation skills.

If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator.

Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.