Work From Home Travel Care Representative

Kim Luxe Travel; Paris; À distance; EUR 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Fully remote position with flexible hours

Training and ongoing support

Growth opportunities within the travel industry

Access to travel perks and industry discounts

Collaborative and supportive team environment

Résumé du poste

A travel agency is looking for a Work From Home Travel Care Representative to assist travelers before, during, and after their trips. This role focuses on communication via email and phone, reviewing itineraries, and ensuring a positive experience for clients. The ideal candidate is a strong communicator with an interest in travel. This fully remote position offers flexible hours, training support, and growth opportunities in the travel industry.

Qualifications

• Strong communicator with a helpful and patient attitude.
• Customer service experience preferred but not required.
• Organized and dependable with attention to detail.
• Comfortable learning and using online tools and systems.
• Interest in travel and delivering positive client experiences.

Responsabilités

• Communicate with clients via email, phone, and messaging platforms.
• Review itineraries, confirm travel details, and assist with minor updates.
• Share accurate information about destinations and travel requirements.
• Proactively follow up with travelers prior to departure.
• Handle concerns calmly and escalate complex issues when necessary.

Connaissances

Strong communication

Customer service

Attention to detail

Online tools proficiency

Interest in travel

Description du poste

We are looking for a Work From Home Travel Care Representative to support travelers before, during, and after their trips. This role focuses on providing friendly assistance, coordinating travel details, and ensuring every client feels confident and supported throughout their experience.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide guidance and support
• Review itineraries, confirm travel details, and assist with minor updates or requests
• Share accurate information about destinations, travel requirements, and agency procedures
• Proactively follow up with travelers prior to departure to ensure readiness
• Handle concerns calmly and escalate complex issues when necessary

Ideal Candidate

• Strong communicator with a helpful and patient attitude
• Customer service experience preferred but not required
• Organized and dependable with attention to detail
• Comfortable learning and using online tools and systems
• Interest in travel and delivering positive client experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support provided
• Growth opportunities within the travel industry
• Access to travel perks and industry discounts
• Collaborative and supportive team environment