Remote Technical Support Engineer

JR France; Villeurbanne; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise internationale, SolaX Power, recherche un Ingénieur Support Technique pour rejoindre son équipe en pleine expansion en France. Ce rôle implique d'assurer un support de haute qualité aux installateurs et clients finaux dans le secteur de l'énergie solaire. Le candidat idéal sera un électricien certifié avec une expérience dans les systèmes hybrides et de stockage. Vous travaillerez à la fois sur le support technique et la formation des partenaires, contribuant ainsi à la croissance de l'entreprise sur le marché français.

Qualifications

• Électricien certifié avec les qualifications professionnelles pertinentes en France.
• Expérience pratique dans l'industrie de l'énergie solaire, notamment avec des systèmes hybrides et de stockage d'énergie.
• Compétences en communication en français (natif) et en anglais professionnel.

Responsabilités

• Fournir un support technique par téléphone, email et visites sur site.
• Former les installateurs et distributeurs en français.
• Collaborer avec les équipes internes pour améliorer les processus de support.

Connaissances

Communication

Troubleshooting

Root Cause Analysis

Training Skills

Formation

Certificat d'électricien

Description du poste

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Client:

SolaX Power

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Other

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EU work permit required:

Yes

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Job Reference:

572686828964937728327659

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.