Remote Technical Support Engineer

JR France; Valenciennes; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Une entreprise mondiale recherche un Ingénieur de Support Technique pour soutenir leurs opérations en France. Le rôle implique de fournir un support technique pour les systèmes solaires et hybrides, de former des installateurs et de travailler en étroite collaboration avec les équipes internes. Ce poste est idéal pour un électricien qualifié souhaitant évoluer dans le secteur de l'énergie renouvelable.

Qualifications

• Électricien certifié avec des qualifications professionnelles pertinentes en France.
• Expérience dans l'industrie de l'énergie solaire, spécifiquement avec les systèmes inverter hybrides.
• Compétences en communication en français (natif) et en anglais (professionnel).

Responsabilités

• Fournir un support technique par téléphone, email et visites sur site.
• Agir comme premier point de contact pour les installateurs et clients finaux.
• Conduire des sessions de formation technique en français.

Connaissances

Communication

Troubleshooting

Training

Technical Documentation

Formation

Certification d'électricien

Description du poste

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Remote Technical Support Engineer, valenciennes

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Client:

SolaX Power

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

572686828964937728327673

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.