Remote Technical Support Engineer

JR France; Strasbourg; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise reconnue dans le secteur de l'énergie solaire, SolaX Power, cherche un Ingénieur de Support Technique à Strasbourg. Ce poste à temps plein est idéal pour un électricien qualifié ayant de l'expérience en systèmes hybrides, responsable du support technique pour les installateurs et les clients en France.

Qualifications

• Électricien certifié avec des compétences en systèmes hybrides.
• Expérience dans l'industrie de l'énergie solaire.
• Compétences en communication en français et anglais.

Responsabilités

• Fournir un support technique par téléphone, email et visites sur site.
• Former les installateurs et distributeurs sur les systèmes solaires.
• Collaborer avec les équipes internes pour améliorer les processus.

Connaissances

Communication

Résolution de problèmes

Formation et présentation

Formation

Électricien certifié

Description du poste

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Remote Technical Support Engineer, strasbourg

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Client:

SolaX Power

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

572686828964937728327610

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.