Remote Technical Support Engineer

JR France; Nancy; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une société innovante dans l'énergie solaire recherche un Ingénieur Support Technique basé à Nancy. Vous jouerez un rôle clé dans le soutien des installateurs et des clients finaux, vous assurant que les systèmes hybrides et d'énergie solaire fonctionnent de manière optimale. Ce poste exige de solides compétences techniques et une expertise pratique dans le secteur.

Qualifications

• Expérience dans l'industrie de l'énergie solaire, en particulier avec des systèmes hybrides.
• Compétences en documentation technique et dépannage.
• Capacité à offrir une formation en français.

Responsabilités

• Fournir un support technique par téléphone, email et sur site pour les systèmes solaires.
• Former les installateurs et distributeurs sur les produits.
• Collaboration avec les équipes internes pour améliorer les processus de support.

Connaissances

Communication

Support technique

Analyse des causes

Formation

Electricien certifié

Description du poste

Social network you want to login/join with:

Remote Technical Support Engineer, nancy

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Client:

SolaX Power

Location:

nancy, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

572686828964937728327636

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.