Remote Technical Support Engineer

JR France; Les Ulis; À distance; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Une entreprise innovante dans le domaine de l'ingénierie civile recherche un spécialiste en support technique pour ses produits CAD. Le candidat idéal aura une solide expérience dans l'industrie, une expertise en logiciels CAD, et des compétences en communication et collaboration. Ce poste offre l'opportunité de travailler sur des projets stratégiques et d'interagir avec des clients variés, tout en contribuant à l'amélioration continue des produits.

Qualifications

• Plus de 5 ans d'expérience dans l'industrie de l'ingénierie civile.
• Expertise dans au moins un domaine d'application CAD.
• Proficient en anglais pour une communication efficace.

Responsabilités

• Support technique pré et post-vente pour les produits CAD.
• Formation et certification pour les partenaires de distribution.
• Adaptation de la documentation technique et développement stratégique.

Connaissances

Communication

Collaboration

Résilience sous pression

AutoCAD

Civil 3D

Formation

Diplôme de Bachelor en Génie Civil

Outils

AutoCAD

Civil 3D

ArcGIS

Description du poste

Job Description:

1. Responsibilities:
2. Pre-Sales & Post-Sales Technical Support: Collaborate with sales teams in client engagements (both online and on-site visits to retail partners and enterprise accounts), delivering CAD product demonstrations and addressing technical inquiries. Manage post-purchase customer support operations, systematically resolving product-related issues through structured troubleshooting protocols.
3. Channel Enablement & Product Feedback Management: Conduct certification programs and competency training for distribution partners and end-users. Establish feedback loops to capture product improvement insights from field technical challenges.
4. Product Localization & Strategic Development: Lead technical documentation adaptation and maintain centralized knowledge repositories during product localization phases. Contribute to product roadmap development through market-driven feature analysis. Provide technical advisory services for strategic accounts and M&A due diligence processes.
5. Technical Marketing Support: Provide on-site technical expertise at industry trade shows, product launch events, and marketing roadshows. Develop and present technical content for customer workshops and solution seminars.
6. Qualifications:
7. Bachelor's degree or higher in Civil Engineering, Urban Planning, or a related field.
8. Over 5 years of experience in the civil engineering industry, with expertise in at least one CAD application area such as urban planning, road and bridge design, or civil design.
9. Proficient in using mainstream CAD design software like AutoCAD/ZWCAD/BrisCAD, with a preference for candidates familiar with Civil 3D/Covadis or ArcGIS/Spatial Manager.
10. Strong communication and collaboration skills, with an emphasis on being optimistic, resilient under pressure, and self-driven.
11. Proficiency in English is necessary for effective communication.