Remote Technical Support Engineer

JR France; Le Mans; À distance; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Une entreprise dynamique spécialisée dans l'énergie solaire recherche un Ingénieur de Support Technique pour soutenir son développement en France. Le candidat idéal sera un électricien qualifié avec une forte expérience en systèmes hybrides, fournissant un support technique exceptionnel et des formations aux installateurs. Ce rôle est crucial pour assurer un service client de haute qualité et pour aider à l'évolution de l'industrie solaire.

Qualifications

• Électricien certifié avec des références professionnelles pertinentes en France.
• Expérience pratique dans le secteur de l'énergie solaire, spécialement avec des systèmes hybrides.
• Compétences en présentation et formation.

Responsabilités

• Fournir un support technique par téléphone, e-mail et visites sur site pour des systèmes solaires et hybrides.
• Former les installateurs et les distributeurs en français.
• Collaborer avec des équipes internes pour améliorer les processus de support.

Connaissances

Compétences en communication

Formation technique

Analyse des causes profondes

Formation

Certificat d'électricien

Description du poste

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Client:

SolaX Power

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

572686828964937728327624

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.