Remote Technical Support Engineer

JR France; La Rochelle; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise mondiale spécialisée dans les solutions d'énergie solaire recherche un ingénieur de support technique. Ce rôle essentiel consiste à fournir un support à la clientèle et à former des installateurs en France. Un fort accent est mis sur la communication et les compétences techniques dans le secteur de l'énergie solaire, ainsi qu'une expertise en systèmes hybrides.

Qualifications

• Expérience pratique dans l'industrie de l'énergie solaire, en particulier avec des systèmes hybrides.
• Compétences en documentation technique et analyse des causes profondes.

Responsabilités

• Fournir un support technique via téléphone, email et visites sur site pour les systèmes solaires et hybrides.
• Conduire des sessions de formation techniques en français pour les installateurs et distributeurs.

Connaissances

Communication

Troubleshooting

Présentation

Formation

Électricien certifié

Description du poste

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Remote Technical Support Engineer, la rochelle

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Client:

SolaX Power

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

572686828964937728327630

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.