Remote Technical Support Engineer

JR France; Cherbourg-en-Cotentin; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Une entreprise de renommée dans le secteur de l'énergie solaire recherche un Technicien de Support Technique pour soutenir ses opérations sur le marché français. Le candidat idéal est un électricien certifié avec une expérience dans les systèmes hybrides, capable de fournir une assistance à la fois par téléphone et sur site, ainsi que de former les installateurs. Ce poste offre l'opportunité de contribuer à l'expansion rapide de SolaX Power en France tout en développant des compétences dans un environnement dynamique.

Qualifications

• Expérience dans le secteur de l'énergie solaire, en particulier les systèmes hybrides.
• Compétences en documentation technique et dépannage.
• Capacité à former des installateurs et des distributeurs.

Responsabilités

• Fournir un support technique pour les systèmes solaires et hybrides.
• Former les installateurs et distributeurs sur les produits.
• Résoudre les problèmes techniques pour les clients et distributeurs.

Connaissances

Communication

Résolution de problèmes

Analyse de causes profondes

Formation

Diplôme d'électricien certifié

Description du poste

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Remote Technical Support Engineer, cherbourg-octeville

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Client:

SolaX Power

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

572686828964937728327654

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.