Remote Technical Support Engineer

JR France; Aix-en-Provence; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise leader dans la technologie solaire recherche un Ingénieur Support Technique à Aix-en-Provence. Le candidat idéal est un électricien certifié avec une expérience dans les systèmes hybrides et un excellent niveau de communication en français et en anglais. Ce rôle comprend le support aux installateurs et clients, ainsi que la formation technique.

Qualifications

• Électricien certifié avec des qualifications professionnelles pertinentes en France.
• Expérience pratique dans l'industrie solaire et systèmes hybrides.
• Compétences en présentation et formation.

Responsabilités

• Fournir un support technique par téléphone, e-mail et visites sur site.
• Former les installateurs et distributeurs en français.
• Collaborer avec les équipes internes pour améliorer les processus de support.

Connaissances

Compétences en communication

Analyse des causes profondes

Formation

Électricien certifié

Description du poste

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Remote Technical Support Engineer, aix-en-provence

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Client:

SolaX Power

Location:

aix-en-provence, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

572686828964937728327611

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.