Remote Technical Account Manager | Counter-UAS & Drones

Idaho Society of Professional Engineers; Paris; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Pension Plan

Life Insurance

Medical Insurance

30 days holiday entitlement

Home occupancy allowance

Continual Learning & Development

Mental Health benefits

Diversity & inclusion

Résumé du poste

Axon is recruiting an Embedded Technical Account Manager for the Dedrone Counter-UAS program. You will be the in-country technical lead, coordinating with Axon and Dedrone teams to support a high-stakes defense program across Europe from Paris.

You will manage deployments, provide hands-on field support, and drive adoption of advanced RF/sensor technologies. You will collaborate with cross-functional teams to align product roadmaps, maintain security posture, and deliver operational outcomes

Qualifications

• 5+ years in IT, network engineering, RF/sensor field engineering, or technical deployment roles.
• Experience with government or defense sectors is preferred.
• Proven track record managing customer relationships and technical projects.

Responsabilités

• Achieve expertise in Dedrone technologies and the complete RF sensor portfolio.
• Serve as the primary technical liaison between Dedrone and the customer program office.
• Participate in operational and technical meetings with the customer and cross-functional teams.
• Build and maintain a network across Axon/Dedrone to support customer teams and project delivery.
• Provide hands-on field support across deployment lifecycle and ensure readiness of C2 configurations.
• Monitor support tickets and coordinate escalations to ensure timely resolutions.
• Ensure SLAs and contractual obligations are met with a clear success plan and KPI cadence.
• Identify risks and drive internal/external collaboration to mitigate.
• Facilitate training and knowledge transfer for customer operators and integrations.
• Assist in security assessments and vendor refresh activities for major changes.

Connaissances

IT and network engineering

RF / sensor deployment

Customer relationship management

Technical project management

Liaison between customers and teams

TCP/IP

Linux/Windows Server

Outils

DedroneTracker.AI

RF sensors

C2 platform

Description du poste

Axon is recruiting an Embedded Technical Account Manager for the Dedrone Counter-UAS program. You will be the in-country technical lead, coordinating with Axon and Dedrone teams to support a high-stakes defense program across Europe from Paris.

You will manage deployments, provide hands-on field support, and drive adoption of advanced RF/sensor technologies. You will collaborate with cross-functional teams to align product roadmaps, maintain security posture, and deliver operational outcomes