Remote Jira Administrator | Atlassian CoE & Automation

Insight Global; Guadeloupe; Remote; EUR 18,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

DCFSA

401k with employer matching

Paid time off

Job summary

Insight Global is seeking a Jira Administrator to join one of our automotive clients remotely. You will provide expert support for Jira, Confluence, and Jira Service Management across the Atlassian Center of Excellence, troubleshooting issues and maintaining platforms.

You will also build training materials, enforce governance, and coordinate backlogs and project milestones for CoE initiatives, while escalating complex architectural decisions as needed.

Qualifications

• 3+ years of experience supporting Jira and Confluence.
• Experience with ERP integrations.
• Experience with either Oracle Fusion or Rovo AI.
• Knowledge of workflows, boards, filters, dashboards, permissions, projects, and spaces.
• Ability to troubleshoot issues and support technical and non-technical users.
• Understanding of agile practices, backlog management, dependencies, and stakeholder follow-up.
• Atlassian Jira Administration or Jira Service Management certification.

Responsibilities

• Troubleshoot user issues and manage Tier 1-2 support requests.
• Maintain Jira projects, Confluence spaces, workflows, boards, dashboards, filters, permissions, templates, and automation rules.
• Support JSM portals, request forms, queues, SLAs, knowledge articles, and request routing.
• Build job aids, FAQs, training materials, and platform documentation.
• Monitor data quality and ensure governance and platform standards.
• Coordinate backlogs, action items, dependencies, risks, and progress updates for CoE initiatives.
• Support platform improvement projects, including template rollouts, dashboard enhancements, training, intake improvements, and migrations.
• Escalate complex architecture, integrations, licensing, security, and governance decisions to the platform owner.

Skills

Troubleshooting

User support

Backlog management

Stakeholder follow-up

Tools

Jira

Confluence

Jira Service Management

ERP integrations

Oracle Fusion

Rovo AI

Job description

Insight Global is seeking a Jira Administrator to join one of our automotive clients remotely. You will provide expert support for Jira, Confluence, and Jira Service Management across the Atlassian Center of Excellence, troubleshooting issues and maintaining platforms.

You will also build training materials, enforce governance, and coordinate backlogs and project milestones for CoE initiatives, while escalating complex architectural decisions as needed.