Jira Administrator

Insight Global; Guadeloupe; À distance; EUR 18 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

DCFSA

401k with employer matching

Paid time off

Résumé du poste

Insight Global is seeking a Jira Administrator to join one of our automotive clients remotely. You will provide expert support for Jira, Confluence, and Jira Service Management across the Atlassian Center of Excellence, troubleshooting issues and maintaining platforms.

You will also build training materials, enforce governance, and coordinate backlogs and project milestones for CoE initiatives, while escalating complex architectural decisions as needed.

Qualifications

• 3+ years of experience supporting Jira and Confluence.
• Experience with ERP integrations.
• Experience with either Oracle Fusion or Rovo AI.
• Knowledge of workflows, boards, filters, dashboards, permissions, projects, and spaces.
• Ability to troubleshoot issues and support technical and non-technical users.
• Understanding of agile practices, backlog management, dependencies, and stakeholder follow-up.
• Atlassian Jira Administration or Jira Service Management certification.

Responsabilités

• Troubleshoot user issues and manage Tier 1-2 support requests.
• Maintain Jira projects, Confluence spaces, workflows, boards, dashboards, filters, permissions, templates, and automation rules.
• Support JSM portals, request forms, queues, SLAs, knowledge articles, and request routing.
• Build job aids, FAQs, training materials, and platform documentation.
• Monitor data quality and ensure governance and platform standards.
• Coordinate backlogs, action items, dependencies, risks, and progress updates for CoE initiatives.
• Support platform improvement projects, including template rollouts, dashboard enhancements, training, intake improvements, and migrations.
• Escalate complex architecture, integrations, licensing, security, and governance decisions to the platform owner.

Connaissances

Troubleshooting

User support

Backlog management

Stakeholder follow-up

Outils

Jira

Confluence

Jira Service Management

ERP integrations

Oracle Fusion

Rovo AI

Description du poste

Job Description

Insight Global is looking for a Jira Administrator to join one of our automotive clients remotely. This person will provide support for Jira, Confluence, and Jira Service Management across the Atlassian Center of Excellence.

Support includes:

• Troubleshoot user issues and manage Tier 1-2 support requests
• Maintain Jira projects, Confluence spaces, workflows, boards, dashboards, filters, permissions, templates, and automation rules
• Support JSM portals, request forms, queues, SLAs, knowledge articles, and request routing
• Build job aids, FAQs, training materials, and platform documentation
• Monitor data quality and ensure teams follow approved governance and platform standards
• Coordinate backlogs, action items, dependencies, risks, and progress updates for CoE initiatives
• Support platform improvement projects, including template rollouts, dashboard enhancements, training, intake improvements, and migrations
• Escalate complex architecture, integrations, licensing, security, and governance decisions to the appropriate platform owner

$15/hr to $30/hr : Exact compensation may vary based on several factors, including skills, experience, and education.

• Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
• Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

Skills and Requirements

• 3+ years of experience supporting Jira and Confluence
• Experience with ERP integrations
• Experience with either Oracle Fusion or Rovo AI
• Knowledge of workflows, boards, filters, dashboards, permissions, projects, and spaces
• Ability to troubleshoot issues and support technical and non-technical users
• Understanding of agile practices, backlog management, dependencies, and stakeholder follow-up
• Atlassian Jira Administration or Jira Service Management certification

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process,