Remote - IT support Engineer

JR France; Valenciennes; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise innovante dans la fourniture de solutions GNSS recherche un Ingénieur de Support Technique pour rejoindre son équipe. Le candidat idéal aura un diplôme en géomatique ou un domaine connexe et au moins 3 ans d'expérience en support technique, offrant une formation et un soutien aux clients et partenaires. Le poste exige également une excellente maîtrise du français et de l'anglais, ainsi que des compétences en présentation et en résolution de problèmes. Ce rôle comprend des déplacements pour soutenir les activités commerciales de l'entreprise.

Qualifications

• Minimum 3 ans d'expérience en support technique ou formation technique.
• Fluency in French and professional level of English required.
• Capacités de présentation et de communication, y compris la formation.

Responsabilités

• Fournir un support technique et une formation aux partenaires et clients.
• Effectuer des analyses de problèmes et des tests de produits.
• Développer et mettre à jour des supports de formation.

Connaissances

Service client

Formation technique

Résolution de problèmes

Compétences en présentation

Formation

Diplôme en Géomatique, GNSS ou domaine associé

Description du poste

Social network you want to login/join with:

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Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7315796100844093440327673

Job Views:

1

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.