Remote - IT support Engineer

JR France; Saint-Nazaire; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

JR France recherche un Ingénieur Support Technique pour rejoindre son équipe dynamique. Vous jouerez un rôle clé dans la fourniture d'une assistance technique exceptionnelle à nos partenaires et clients, incluant la formation et le soutien sur site. Le poste exige un diplôme en Géomatique et au moins 3 ans d'expérience. Des compétences en français et en anglais sont essentielles. Ce rôle nécessite des voyages occasionnels pour soutenir notre équipe en France.

Qualifications

• Minimum 3 ans d'expérience dans le support technique.
• Fluence en Français et Anglais professionnel requis.
• Expérience en GNSS, cartographie LiDAR ou ingénierie de construction appréciée.

Responsabilités

• Fournir un support technique et former clients et partenaires.
• Résoudre les problèmes liés aux produits de manière efficiente.
• Développer et mettre à jour le matériel de formation.

Connaissances

Service client

Analyse de problèmes

Compétences en présentation

Techniques de formation

Formation

Diplôme en Géomatique

Description du poste

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Remote - IT support Engineer, saint-nazaire

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Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7315796100844093440327646

Job Views:

1

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.