Remote - IT support Engineer

JR France; La Vineuse sur Fregande; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading international company is seeking a motivated Technical Support Engineer to enhance customer satisfaction and support CHCNAV's partners and clients. The role involves providing technical expertise and training, traveling to various locations, and fostering strong relationships through effective communication and problem-solving in GNSS and surveying technologies.

Qualifications

• Minimum 3 years effective experience in customer service/technical support.
• Experience in surveying, GNSS, positioning/navigation, or related fields.
• Strong analytical and troubleshooting skills.

Responsabilités

• Provide technical support and training via various communication methods.
• Ensure successful onboarding of new partners from both hardware and software perspectives.
• Support sales functions as a technical expert for surveying.

Connaissances

Fluency in French

Professional level of English

Presentation skills

Public speaking

Formation

Bachelor’s or Master’s degree in Surveying, Geomatics, GNSS

Description du poste

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CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.