Remote - IT support Engineer

JR France; Dijon; À distance; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A global leader in GNSS navigation solutions seeks a highly motivated Technical Support Engineer in Dijon. This role involves delivering exceptional technical support, training, and client engagement, with a focus on strengthening long-term business relationships. Candidates should possess a strong educational background in related fields and be proficient in both French and English.

Qualifications

• Minimum of 3 years of effective experience in customer service or technical support.
• Fluency in French and professional level of English required.
• Strong presentation and public speaking skills.

Responsabilités

• Deliver exceptional support experiences for partners, distributors, and clients.
• Perform problem analysis to resolve product-related issues.
• Develop and update training materials.

Connaissances

Customer service

Technical support

Training

Problem-solving

Presentation skills

Formation

Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field

Description du poste

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.

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