Remote - IT support Engineer

JR France; Bordeaux; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

JR France is looking for a Technical Support Engineer to enhance support for our partners and clients in GNSS navigation. In this role, you will troubleshoot issues, provide training, and ensure successful onboarding of new partners while working in a dynamic, international environment. Fluency in French and English is crucial, and candidates should have relevant education and experience in surveying or related fields.

Qualifications

• 3+ years of experience in customer service or technical support.
• Fluency in French and professional level English required.
• Presentation skills and ability to conduct training sessions are essential.

Responsabilités

• Provide technical support and training via email, phone, and in person.
• Resolve product-related issues, perform troubleshooting and testing.
• Support sales as a technical expert and develop training materials.

Connaissances

Customer service

Technical support

Troubleshooting

Public speaking

Training

Formation

Bachelor's or Master's degree in Surveying, Geomatics, GNSS

Description du poste

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CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.