Remote - IT support Engineer

JR France; Asnières-sur-Seine; À distance; EUR 30 000 - 50 000; Plein temps

Résumé du poste

A leading company in innovative GNSS navigation solutions seeks a Technical Support Engineer to enhance trust and business growth. The role involves providing exceptional support to partners and clients, requiring strong customer service skills, a relevant degree, and fluency in French and English.

Qualifications

• 3+ years experience in customer service or technical support.
• Fluent in French and proficient in English.
• Strong presentation skills.

Responsabilités

• Provide technical support and training via various methods.
• Analyze and resolve product issues.
• Support sales as a technical consultant.

Connaissances

Customer service

Technical support

Presentation skills

Public speaking

Formation

Bachelor’s or master’s degree in Surveying, Geomatics, GNSS

Description du poste

Social network you want to login/join with:

Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7315796100844093440327678

Job Views:

1

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving sectors such as land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary supports CHCNAV’s international strategy with high-impact initiatives to expand our global presence.

We are seeking a motivated, results-driven Technical Support Engineer to join our team. You will lead processes and tools to provide exceptional support for CHCNAV partners, distributors, and clients, enhancing trust and business growth. Your role includes serving as a technical authority, resolving inquiries, providing on-site support for training and demos, and ensuring smooth onboarding of new partners.

Responsibilities include providing technical support and training via email, phone, web, and in person; analyzing and resolving product issues; supporting sales as a technical consultant; developing training materials; and supporting technical demonstrations.

Qualifications:

• Bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related field.
• At least 3 years of experience in customer service, technical support, or training in surveying, GNSS, positioning/navigation, LiDAR, unmanned surveying, GIS, or land surveying.
• Fluent in French and proficient in English (spoken and written).
• Strong presentation and public speaking skills, including training and demos.
• Willing to travel to partner/customer locations, trade shows, and regional visits.

This role offers an opportunity to work in an international, results-oriented company where you can utilize your skills.