Remote - IT support Engineer

JR France; Angoulême; À distance; EUR 35 000 - 49 000; Plein temps

Résumé du poste

Une entreprise internationale de technologie recherche un Ingénieur Support Technique pour rejoindre son équipe en pleine croissance. Ce rôle clé vous permettra de fournir un soutien exceptionnel aux partenaires et clients, d’assurer la formation et l’onboarding, tout en servant d'autorité technique. Le candidat idéal possède un diplôme pertinent et a au moins 3 ans d'expérience dans un contexte similaire, ainsi qu'une maîtrise professionnelle du français et de l'anglais.

Qualifications

• Minimum 3 ans d'expérience en support technique ou formation.
• Compétences en présentation et démonstration technique.
• Voyages occasionnels pour soutenir l'équipe CHCNAV France.

Responsabilités

• Fournir un support technique et une formation sur les besoins et problèmes des produits.
• Analyser les problèmes pour résoudre les problèmes liés aux produits.
• Développer et mettre à jour les matériaux de formation.

Connaissances

Analyse de problèmes

Communication

Formation

Anglais professionnel

Fluency in French

Formation

Baccalauréat ou Master en Géomatique, GNSS ou domaine connexe

Description du poste

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CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.