Remote - IT support Engineer

JR France; Aix-en-Provence; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise internationale leader dans les solutions de navigation GNSS recherche un Ingénieur Support Technique passionné. Vous serez responsable de l'assistance technique pour nos partenaires et clients, en assurant une expérience utilisateur exceptionnelle. Ce rôle requiert des compétences en présentation, une expérience en soutien technique, et la capacité à résoudre des problèmes complexes tout en voyageant vers les sites des partenaires.

Qualifications

• Minimum de 3 ans d'expérience en support technique ou formation technique.
• Fluence en français et niveau professionnel en anglais requis.

Responsabilités

• Fournir un support technique et une formation aux partenaires et clients.
• Effectuer l'analyse des problèmes et la résolution des problèmes liés aux produits.

Connaissances

Support technique

Analyse de problèmes

Compétences en présentation

Formation

Baccalauréat ou Master en Géomatique

Description du poste

Social network you want to login/join with:

col-narrow-left

Client:

CHC Navigation | CHCNAV

Location:

aix-en-provence, France

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

7315796100844093440327611

Job Views:

1

Posted:

18.06.2025

Expiry Date:

02.08.2025

col-wide

Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.