Remote Infrastructure Engineer

JR France; Rennes; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Une entreprise leader dans le secteur technologique recherche un Ingénieur Support IT & Infrastructure Refresh. Ce poste offre un contrat de six mois, avec la possibilité d'une transition vers un poste permanent. Les responsabilités incluent le support technique, l'installation de systèmes informatiques et la formation des utilisateurs. La culture d'entreprise valorise la flexibilité, la croissance personnelle et professionnelle, avec une gamme d'avantages complets.

Prestations

Formation pratique

Environnement de travail flexible

Encadrement et coaching

Qualifications

• 2 à 3 ans d'expérience en tant que technicien support IT.
• Compétences solides en systèmes Microsoft.
• Fluente en français et anglais technique.

Responsabilités

• Fournir un support technique aux utilisateurs finaux.
• Installer, configurer et tester des systèmes informatiques.
• Former les équipes internes sur l'utilisation des matériels et logiciels.

Connaissances

Support utilisateur

Installation et dépannage systèmes

Orientation client

Formation

Diplôme en informatique

Outils

Service Now

Description du poste

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HCLTech is a global tech company with 225,000+ employees across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. Offices are located in Paris, Lyon, Toulouse, and Blagnac.

Job Title: IT Support & Infrastructure Refresh Engineer

Location: Combourg, Brittany, France

This role is offered as a six-month contract with the potential to transition into a permanent position.

Responsibilities:

• Provide technical support to end users (administrative and operations employees) for desktop computers, applications, and related technology.
• Interact with multiple levels of end users, managers, VIPs, and technical staff.
• Support includes specification, installation, and testing of computer systems and peripherals according to client standards.
• Install, configure, reconfigure, or reinstall software, including remote installation.
• Perform IMAC functions, including installation and decommissioning.
• Prioritize support and service requests using the "Service Now" ticketing application.
• Train and share knowledge with internal teams on hardware and software usage.

Qualifications:

• IT Diploma.
• 2 to 3 years of experience as an IT support/maintenance technician.
• Good experience in user support.
• Understanding of general IT services to support local and offshore teams managing network, IT security, servers, and telecommunications (mainly mobile telephony).
• Strong Microsoft operating system installation and troubleshooting skills.
• Strong desktop and workstation installation and repair skills.
• Excellent customer orientation and sense of service.
• Fluent in French and proficient in technical English.
• Ability to communicate effectively in French and English with teams based in France, Poland, and India.

Application Process:

Apply now by submitting your CV in English.

Work Culture & Benefits:

Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth. We offer hands-on training, coaching, and celebrate our teams' passion and commitment. Benefits include a comprehensive package and a flexible work environment supporting work-life balance.