Remote Guest Experience Coordinator

Travelwithsan; Nantes; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Fully remote work environment

Comprehensive onboarding and training

Ongoing professional development

Access to professional resources and在线

Continuing education opportunities

Supportive team environment

Résumé du poste

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive client experience.

This fully remote position offers comprehensive onboarding, ongoing professional development, and access to online systems, with a supportive team environment and opportunities for continuing education.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsabilités

• Communicate with clients to understand their needs and preferences
• Research available accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review important details for accuracy
• Assist with modifications and special requests
• Maintain organized client information and records
• Follow up on pending requests and upcoming arrangements
• Communicate with service providers when additional assistance is needed
• Help address questions and provide solutions throughout the client experience
• Maintain a high standard of professional service

Connaissances

Communication skills

Interpersonal skills

Customer-service mindset

Organization

Online research

Multitasking

Email/digital platforms

Problem-solving & follow-up

Customer service experience helpful

Description du poste

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive client experience.

This fully remote position offers comprehensive onboarding, ongoing professional development, and access to online systems, with a supportive team environment and opportunities for continuing education.