Remote Guest Services Representative – Travel

Elevationtravelpartners; Lyon; À distance; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Structured training resources

Collaborative team atmosphere

Growth opportunities

Résumé du poste

A leading travel assistance company is seeking a Remote Guest Services Representative to support travelers throughout their journeys. This role involves responding to inquiries, assisting with booking updates, and providing clear communication about travel policies. The ideal candidate has a strong customer-service mindset and excellent communication skills. This is a 100% remote position offering flexible hours and growth opportunities within the organization.

Qualifications

• Strong customer-service mindset essential for assisting travelers.
• Excellent written and verbal communication skills required.
• Detail-oriented and dependable for managing travel inquiries.
• Ability to work independently in a remote setup.

Responsabilités

• Respond to traveler inquiries and provide support via various channels.
• Assist with booking updates and special requests.
• Communicate travel policies and trip preparation details.
• Monitor trips and confirm client arrangements.

Connaissances

Strong customer-service mindset

Clear written and verbal communication skills

Detail-oriented

Adaptability to digital platforms

Description du poste

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience.

Key Responsibilities

• Respond to traveler inquiries and provide assistance across communication channels
• Support booking updates and special travel requests
• Share clear details about travel policies and trip preparation
• Monitor upcoming trips and confirm arrangements with clients
• Maintain professional and courteous communication at all times

Ideal Candidate

• Strong customer-service mindset
• Clear written and verbal communication skills
• Detail-oriented and dependable
• Comfortable working independently in a remote setting
• Ability to adapt to digital booking and communication platforms

What We Offer

• 100% remote role
• Flexible hours
• Structured training resources
• Collaborative team atmosphere
• Growth opportunities within the organization