Remote First-Line Support Engineer – Global Team

Kongsbergsystems; France; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Opportunities for professional growth

Collaborative global team

Job summary

Kongsbergsystems is seeking a First Line Support Engineer to join their Services team in a remote position. The successful candidate will be the first point of contact for customer issues, utilizing strong problem-solving skills to deliver exceptional support.

This role offers flexibility while ensuring the resolution of technical issues through remote tools. Join a collaborative team committed to delivering world-class support and continuous professional growth.

Qualifications

• Strong problem-solving and multitasking skills required.
• Solid understanding of hardware devices and basic electrical/mechanical functions.
• Excellent communication skills in English and ideally French.

Responsibilities

• Diagnose and resolve customer issues efficiently.
• Use remote tools to troubleshoot technical issues.
• Log actions accurately in our CRM system.

Skills

Problem-solving

Multitasking

IT skills (networking, Windows OS)

Communication (English, French)

Tools

SalesForce

ServiceMax

Job description

Kongsbergsystems is seeking a First Line Support Engineer to join their Services team in a remote position. The successful candidate will be the first point of contact for customer issues, utilizing strong problem-solving skills to deliver exceptional support.

This role offers flexibility while ensuring the resolution of technical issues through remote tools. Join a collaborative team committed to delivering world-class support and continuous professional growth.